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Credit Week 2026

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Credit Week:

Powering the Future of Finance

Celtic Manor, Wales  •  June 23-25, 2026  •  #CreditWeek

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About
The Event

Join us for the most anticipated virtual business conference of the year, where innovation meets opportunity.

A virtual business conference is an event that allows participants, speakers, and exhibitors to engage in discussions, networking, and presentations via digital platforms. These conferences are designed to bring together professionals from different industries to share insights, explore new technologies, discuss business trends, and foster connections—all without the need for physical travel.

When
June 01, 2026
Where
Coldra Wood, Chepstow Rd, Newport NP18 2YB, UK
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Event
Attractions

Event
Attractions

50+

SPEAKERS

75+

WEBINARS

500+

ATTENDEES

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About Event

Join us for Brainstorm - A Virtual Event! Unleash your creativity and take part in this interactive conference from the comfort of your own home. With a variety of expert speakers, workshops, and networking opportunities, this event is perfect for anyone looking to ignite their creative spark. From November 1st to December 31st, you'll have the chance to connect with like-minded individuals and learn valuable skills to enhance your creative thinking. Don't miss out on this unique opportunity, register now to secure your spot at Brainstorm - A Virtual Event!

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Event
Schedule

Day - 01 Tuesday-Jun 23

June 23, 2026 08:30 am

Registration & networking

Grab yourself a coffee and pastry and kick off your networking at Credit Week 2026. 

If you haven't done it yet, now's the time to get onto Credit Week event app, book in your 1-2-1 meetings, review the agenda and personalise your week.


June 23, 2026 09:30 am

Welcome address

Join us as we kick start Credit Week 2026!

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David Bernard
Group Manager UK&I, Equifax, Equifax

David Bernard

Group Manager UK&I, Equifax, Equifax

About David: David joined Equifax in 2025 and leads the UK and Ireland businesses. He has over 25 years of global leadership experience across B2B technology, data, fintech, edtech, healthtech and digital industries. He is committed to driving improved customer experience through innovation and AI enablement. David is passionate about the power of AI and technology to improve services for clients and customers. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

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Luke Broadhurst
Chief Executive, Shard Financial Media, Shard Financial Media

Luke Broadhurst

Chief Executive, Shard Financial Media, Shard Financial Media

June 23, 2026 09:45 am

The Symplygades of the Financial Landscape in 2026

In Greek mythology the Symplygades were a pair of clashing rocks at the entrance of the Bosphorus.  The Argonauts, in their quest for the Golden fleece, had to get through it and sought advice from a blind prophet, Phineas, who advised them to release a dove before attempting the crossing. 

Jason released the dove and it flew successfully through the rocks although some of its tail feathers were lost to the snapping rocks. 

The argonauts got through the rocks by rowing with all their might as the rocks rebounded - they only lost a small ornamental piece of the ships stern. 

I hope that the analogy with today's financial landscape - and the straits of Hormuz through which oil supplies flow - is obvious!   If we get through successfully the Golden Fleece - economic recovery -  awaits.  

The risks are, however, enormous - recession, high inflation and toxic monetary policy choices, which will further hamper the financial landscape.

I also like the idea of the dove - a peaceful settlement of the Iran war would certainly get us through the clashing rocks - and the straits of Hormuz - more easily.

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Panicos Demetriades
Professor of Financial Economics, University of Leicester, University of Leicester

Panicos Demetriades

Professor of Financial Economics, University of Leicester, University of Leicester

Panicos Demetriades is Professor of Financial Economics at the University of Leicester, a former Governor of the Central Bank of Cyprus and former Member of the Governing Council of the European Central Bank.

After studying economics in the UK, Panicos worked at both the central bank in his native Cyprus, and in various academic posts in Britain. He was appointed Governor of the Central Bank of Cyprus just as the country struggled with the aftermath of the financial crisis. The Cypriot economy had been hit by the global downturn as well as falls in tourism, shipping, property, and its offshore banking sector. The country negotiated a bailout which saw the EU and IMF impose a levy on bank deposits that shook market confidence in the system and threw the viability of the whole economy in to question.

In his book Diary of the Euro Crisis in Cyprus: Lessons for Bank Recovery and Resolution Panicos looks at the political, regulatory and economic lessons from the crisis. He considers the decisions faced by politicians in Cyprus and across Europe, the fragility of the banking sector, and the role of Russian money in buying up the country’s largest bank.

Now one of Europe’s leading and most widely read economic writers Panicos examines a range of financial and economic issues from the detailed workings of national banking systems to a broader outlook for industry and the policy decisions that could affect it. He delivers an insight into the politics and economics of the Eurozone, and the possible outcomes for a post-Brexit UK and EU. With an extensive knowledge of global economic and banking systems, particularly those of Asia and Africa, he looks at the prospects for global growth, investment and regulation. Having had to unravel some of the dealings between Cypriot banks and Russian investors he can also provide revealing insights into everything from how Russian money is destabilising European finances and the euro to alleged political interference in the US and elsewhere.

June 23, 2026 10:25 am

Keynote Panel: Future-proofing credit: What today's CROs want tomorrow's to know

As the industry’s most experienced Chief Risk Officers look ahead, one question looms large: how do we ensure the next generation of credit leaders is ready for the next crisis?

This keynote brings together the UK’s top CROs for a candid discussion about legacy, leadership and longevity in credit risk management. What hard lessons from 2008, and the pandemic, must not be lost? What instincts and interventions will tomorrow’s CROs need when stability turns to stress?

Moderated by a peer CRO, this session will explore how we preserve institutional memory, strengthen decision-making under pressure, and build a culture that passes knowledge forward rather than letting it fade.

Because the strength of our industry tomorrow depends on what we choose to share today.

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Phil Beale
Deputy Chief Risk Officer, Aldermore Bank , Aldermore Bank

Phil Beale

Deputy Chief Risk Officer, Aldermore Bank , Aldermore Bank

Phil Beale is the Deputy Chief Risk Officer and joined Aldermore in October 2022. Phil has been in the industry for 25 years and, prior to Aldermore, held several senior risk roles in Barclays, including CRO for the Secured Lending division.

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Matthew Stevens
CRO, Barclays UK, Barclays UK

Matthew Stevens

CRO, Barclays UK, Barclays UK

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Deirdre Hannigan
NED, Member of Risk Committee, HSBC, HSBC

Deirdre Hannigan

NED, Member of Risk Committee, HSBC, HSBC

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June 23, 2026 11:00 am

Networking break

Ease into the first break of the day with great coffee and even better company, head to the Exhibition Hall to build new connections and share your thoughts on this mornings keynote sessions!




June 23, 2026 11:30 am

The business case for inclusive credit: Serving the underserved sustainably and ethically

This session dismantles the myth that serving non-prime customers is inherently unprofitable or risky.

Hear how to design products and risk models specifically for underserved communities, turning a social imperative into a competitive advantage.

Key Takeaways:

  • A business case template for launching inclusive credit products.
  • Risk modelling techniques for non-standard customer segments.
  • Strategies for changing the internal narrative around non-prime lending.
  • Benefits of lender partnerships.



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Anthony Sheehan
Chief Finance & Credit Officer, Snap Finance UK, Snap Finance UK

Anthony Sheehan

Chief Finance & Credit Officer, Snap Finance UK, Snap Finance UK

Anthony joined Snap Finance UK as the Chief Finance & Credit Officer in 2022 and has over 20 years of experience across finance, credit risk, and analytics.   Anthony’s Credit Risk Team were awarded Credit Risk Team of the Year at the 2025 Credit Awards.

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George Badejo-Adegbenga
Chief Executive Officer & Founder, Money in Minutes, Money in Minutes

George Badejo-Adegbenga

Chief Executive Officer & Founder, Money in Minutes, Money in Minutes

George is a British Nigerian Lawyer and a well-rounded entrepreneur within the Fintech space. He is a confident communicator with proven leadership skills across a range of financial services - such as GE Money Bank, Eversheds LLP, Ventura (now Capita), HML (now Computershare Technology Services) and Loans 2 Go Limited.  George has extensive exposure to commercial/contract law, regulatory law, consumer finance, mortgages, credit cards, payment services technology, FCA, and a powerful network of industry peers.   George qualified as a Barrister of England and Wales in 2010 and in 2013 he also qualified to practice as a Solicitor of England and Wales. In 2020 he attained a Master of Business Administration degree (MBA) from Saïd Business School at the prestigious University of Oxford.   He is a high academic achiever with the capacity to learn fast, grasp complex issues and adapt as needed, underpinned by experience working within varied challenging roles.   His track record of career progression is founded on the ability to build relationship with people, taking responsibility, identifying solutions, and then delivering results. George is the co-founder and Chairperson of Ethica Resolve Limited and the founder of MIM Finance Company Limited (a Central Bank of Nigeria licenced finance firm that is working towards helping solve the problem of access to finance in Africa). George is happily married with four beautiful daughters.

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Shiona Crichton
Chief Executive Officer & Director, Moneyline, Moneyline

Shiona Crichton

Chief Executive Officer & Director, Moneyline, Moneyline

A qualified accountant with over 25 years’ experience working in financial services and been CEO of Moneyline, a not-for-profit lender, since May 2022. She has had a broad range of roles in finance and projects in large banks and just before joining Moneyline Shiona took a year out to work as a volunteer consultant in Cambodia’s Siem Reap area, working with a range of small local NGOs to large international organisations. In 2024 Shiona was awarded Women in Credit: Business Leader of the Year (Credit) and is a member of the WISE 100 2025. In her spare time Shiona loves scuba diving in hot places!

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Jacob Rukin
Chief Credit Officer, Everyday Loans, Everyday Loans

Jacob Rukin

Chief Credit Officer, Everyday Loans, Everyday Loans

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June 23, 2026 11:30 am

Beyond the metrics: Building a high-performing contact centre through customer-led change

Don't miss this session showcasing real-world collections best practice and and fresh thinking from across the industry.

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Isobel Crosse
Head of Financial Care, Santander UK, Santander UK

Isobel Crosse

Head of Financial Care, Santander UK, Santander UK

Izzie leads Santander’s Financial Care function, winners of the 2025 C&V Contact Centre Team of the Year, transforming customer and contact centre operations to deliver compassionate support for those in financial difficulty. She champions vulnerability and inclusion across the bank, driving change through her leadership on domestic, economic, and financial abuse within the Women in Banking network.   Outside Santander, Isobel is a Regional Ambassador for the Women’s Leadership Group and Chair of Trustees at Sirona Homes, a charity providing safe housing for women and children escaping abuse

June 23, 2026 11:30 am

Climate Risk Solution Room Coming Soon

June 23, 2026 11:30 am

Consumer Credit Act Reform: Risk, strategy and the new regulatory reality

The UK’s biggest shake-up in consumer credit regulation in 50 years is here. As the Consumer Credit Act moves under the FCA’s outcomes-based regime, lenders face a fundamental shift from prescriptive rules to principles-led accountability. This session explores what that means for boards, risk leaders and compliance teams and how you can turn reform into an opportunity to modernise governance, simplify operations and build lasting consumer trust. 

Key takeaways:

  • Understand the strategic and risk implications of CCA reform
  • Learn how principles-based regulation changes compliance and board oversight
  • Gain insight into how to prepare and compete in the new regime
  • Explore ways to balance consumer protection with commercial goals


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Adam Moore
Head of Compliance, Credit Spring, Credit Spring

Adam Moore

Head of Compliance, Credit Spring, Credit Spring

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Rob Cox
Chief Product & Customer Officer, LendingMetrics, LendingMetrics

Rob Cox

Chief Product & Customer Officer, LendingMetrics, LendingMetrics

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Jason Wassell
Chief Executive, CCTA, CCTA

Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

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John Wightman
Head of Market Analysis, Policy and Strategy (Consumer Finance), FCA, FCA

John Wightman

Head of Market Analysis, Policy and Strategy (Consumer Finance), FCA, FCA

John Wightman is Head of Market Analysis and Policy at the Financial Conduct Authority.  His department has delivered a number of key policy initiatives across the Consumer Finance sector, including final rules for Deferred Payment Credit (also known as Buy Now Pay Later – PS 26/1), Strengthening Protections for Borrowers in Financial Difficulty (PS 24/2), and Product Sales Data Reporting (PS 24/3).  His team recently published consultations on the Credit Information Market Study (CP 26/7) and the Financial Promotions Rules (CP 26/15).  Before joining the Financial Conduct Authority in February 2023, John spent ten years at the Financial Ombudsman Service, where he was Head of Practice for Consumer Credit.

June 23, 2026 11:30 am

Risk, redress & the road ahead for automotive finance

2026 marks a critical turning point for automotive finance, shaped by regulatory changes, supply challenges, electrification targets, and increasing competition. This session brings together expert perspectives and panel discussion to examine how these forces are influencing risk, profitability, and growth across the sector.

  • Clear understanding of how regulatory pressure (including motor finance redress) is impacting lending strategies
  • Insight into the effects of used car supply constraints and EV adoption on market dynamics
  • Identification of emerging risks and opportunities driven by new entrants and industry disruption
  • Practical takeaways on where firms can adapt to protect margins and drive sustainable growth.

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Rachael Jones
Director of Automotive Finance, Auto Trader, Auto Trader

Rachael Jones

Director of Automotive Finance, Auto Trader, Auto Trader

Rachael Jones is the Director of Automotive Finance at Autotrader, the UK’s largest online automotive marketplace. She has worked in the automotive industry for 15 years in various roles at Nissan GB across product management, sales, finance offers & advertising.  On joining Autotrader, she built relationships with OEMs, and then played a pivotal role in their transition to adding brand new cars to the platform. In her current role as Director of Automotive Finance, she drives the Auto Finance product strategy and also heads up strategic partnerships with finance brokers, lenders and leasing companies. Today, Auto Trader has over 40 lender integrations, and over 6,000 retailers advertising 300,000 vehicles with finance on the platform.

June 23, 2026 12:15 pm

Unlocking untapped potential: Extending the power of bureau data with AI and synthetic data

Risk decisioning is no longer just about approve or decline – it’s about actively serving customers fairly and transparently, while enabling sustainable, profitable growth.  In this session, we explore how organisations can unlock untapped value in risk decisioning by re‑imagining credit journeys around agent‑mediated, customer‑centric decisioning. We’ll discuss how AI‑driven agents, combined with bureau, open banking and privacy‑preserving synthetic data, are transforming affordability and vulnerability assessments – enabling decisions that are not only more predictive, but more inclusive, explainable and auditable.

By better identifying risk early and supporting customers before they fall into difficulty, lenders can reduce defaults while improving portfolio quality, unlocking sustainable revenue growth and long‑term customer value. As fraud, affordability, vulnerability and credit decisioning increasingly converge, we’ll examine how a trusted, end‑to‑end decisioning can orchestrate these signals in real time – embedding compliance, accountability and transparency by design. The result is frictionless, personalised customer journeys that deliver better outcomes for customers, regulators and the business alike.


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Paul Ridge
Director – Financial Services Solutions, SAS, SAS

Paul Ridge

Director – Financial Services Solutions, SAS, SAS

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June 23, 2026 12:15 pm

Embedding inclusion into product design and credit decisioning

Inclusive design isn’t just for user experience it’s fundamental to ensuring fair outcomes. This session explores how financial products and credit assessments can be designed with diverse customer needs in mind.

Key Takeaways:

  • Designing inclusive credit and repayment models
  • Avoiding unintended exclusion through data or policy bias
  • Turning accessibility and inclusion into a competitive advantage
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Carolyn Delehanty
Vulnerability and Inclusive Design Consultant, Delehanty Consulting, Delehanty Consulting

Carolyn Delehanty

Vulnerability and Inclusive Design Consultant, Delehanty Consulting, Delehanty Consulting

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June 23, 2026 12:15 pm

AI & collections: Replacing operational cost without sacrificing compliance

Join this session for a deep-dive into the implementation of generative AI in collections. Hear how lenders have deployed AI to handle routine communications, negotiate payment arrangements, and flag complex cases for human intervention.

  • Reduction in agent handle time
  • Improvements in right-party-contact
  • Compliance frameworks that satisfies SMCR

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Hardev Tumber
Associate Director, Credit Product, Revolut, Revolut

Hardev Tumber

Associate Director, Credit Product, Revolut, Revolut

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James Hilton
Director of Strategic Growth, Equifax, Equifax

James Hilton

Director of Strategic Growth, Equifax, Equifax

About James: James Hilton is a high-impact commercial leader with over 20 years of experience driving business transformation across the private and public sectors. Currently the Director of Strategic Growth for Debt Services at Equifax, James spearheads the global expansion and re-engineering of the debt services portfolio by leveraging AI and data-driven insights. His background is marked by significant leadership tenures, including serving as Chief Commercial Officer at TDX Group and holding executive roles at Indesser. With a deep expertise in counter-fraud, revenue maximisation, and SaaS, James has a proven track record of delivering innovative solutions for Central Government, Finance, and Health sectors. He is an expert in full P&L management and proposition development, consistently focused on using digital innovation to enhance client partnerships and set new industry standards in recoveries. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

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Mark Oppermann
Director, Conversational AL, Aryza, Aryza

Mark Oppermann

Director, Conversational AL, Aryza, Aryza

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Shiona Crichton
Chief Executive Officer & Director, Moneyline, Moneyline

Shiona Crichton

Chief Executive Officer & Director, Moneyline, Moneyline

A qualified accountant with over 25 years’ experience working in financial services and been CEO of Moneyline, a not-for-profit lender, since May 2022. She has had a broad range of roles in finance and projects in large banks and just before joining Moneyline Shiona took a year out to work as a volunteer consultant in Cambodia’s Siem Reap area, working with a range of small local NGOs to large international organisations. In 2024 Shiona was awarded Women in Credit: Business Leader of the Year (Credit) and is a member of the WISE 100 2025. In her spare time Shiona loves scuba diving in hot places!

June 23, 2026 12:15 pm

Diversity & Inclusion case study coming soon

Case study details to be announced. Don’t miss this session showcasing real-world D&I best practice and fresh thinking from across the industry.

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Lee Chambers
Chief Executive, Male Allies UK, Male Allies UK

Lee Chambers

Chief Executive, Male Allies UK, Male Allies UK

Lee Chambers is the Founder and CEO of Male Allies UK. After a diverse career, from corporate finance to building and exiting a tech company, he is now focused on supporting organisations to engage men in inclusion and promote effective allyship. He has been featured on the Startups 100 Index, has received a Great British Entrepreneur Award, and sits on the board of CMI Women, Regenerage UK and the Manchester Metropolitan University Business School. In 2024, he received the Freedom of the City of London for services to equality in business.  He is a Kavli Fellow of the National Academy of Sciences in the USA, the first Black British scientist to be awarded in its 33-year history, received for his work on health inequalities. He is the 2023 UN Women Changemaker of the Year, and is an ambassador for the UK Government’s Lilac Review for Disabled Entrepreneurship. He speaks globally on allyship and intersectionality, having taken the stage at One Young World, ChangeNOW and the Bloomberg Global Equality Summit, and is the author of the bestselling book, Momentum: 13 Ways To Unlock Your Potential.

June 23, 2026 12:15 pm

Navigating volatility: How economic pressure is reshaping consumer affordability

As economic volatility becomes the norm, shifting conditions such as rising unemployment, inflationary pressures, and the growth of alternative credit are reshaping how consumers spend, borrow, and manage affordability. This session explores the key drivers behind changing consumer behaviour and what they mean for risk, resilience, and lending strategies.

  • Understanding of how rising unemployment is influencing consumer confidence, borrowing patterns, and repayment behaviour
  • Insight into the impact of rising prices and cost-of-living pressures on spending habits and affordability
  • Analysis of the growing role of BNPL and how it is reshaping credit usage and risk profiles
  • Practical implications for lenders in assessing affordability and adapting to evolving consumer behaviours



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James O'Donnell
Director of Financial Services Research & Consulting, TransUnion

James O'Donnell

Director of Financial Services Research & Consulting, TransUnion

James O’Donnell leads Research & Consulting for TransUnion, advising lenders on the strategic, commercial and operational shifts reshaping credit, risk and customer strategy. He brings nearly two decades of experience across the UK, Australia, Canada and Latin America, spanning leadership in credit and fraud analytics, consulting and financial services strategy. Prior to TransUnion, James held leadership roles at Equifax and earlier positions with GE Finance and PwC. His recent work has focused on prevailing industry challenges across consumer duty outcomes, affordability data innovation, BNPL integration, cost-of-living impact and the practical application of Agentic AI across credit and fraud workflows.

June 23, 2026 12:55 pm

Lunch & Networking Break

Head to the exhibition hall to enjoy lunch and connect with peers. Take time to visit exhibitor booths, network, and refuel before the afternoon.



June 23, 2026 01:55 pm

From "No" to "Yes": Engineering higher acceptance and smarter lending with open banking

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Karl-Magnus Wadsack
Strategic Growth Director, Equifax, Equifax

Karl-Magnus Wadsack

Strategic Growth Director, Equifax, Equifax

About Karl-Magnus Karl-Magnus has over 25 years’ experience in the industry, providing client solutions and product development for a wide range of financial services clients. Karl-Magnus plays a lead role in implementing partnership strategy, working alongside specialist fintechs to ensure that Equifax can offer innovative and fast-paced solutions for our clients. Currently Karl-Magnus is responsible for driving client success strategy and providing a focus on maximising the benefits that our new and existing Open Banking solutions can deliver to strategic clients and their customers alike. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

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Craig Tebbutt
Chief Strategy and Innovation Officer, Equifax, Equifax

Craig Tebbutt

Chief Strategy and Innovation Officer, Equifax, Equifax

Craig joined Equifax in 2011, with over 16 years experience within the Credit Reference market, Craig has a strong commercial background, extensive market knowledge and customer focus. He is responsible for leading Strategy, Product and Marketing.

June 23, 2026 01:55 pm

Weaponised intelligence: How organised crime is using AI to target vulnerable customers

AI is transforming how fraud is executed - empowering organised criminal networks to scale deception with voice cloning, deepfakes, and hyper-personalised scams. Vulnerable customers are increasingly in the crosshairs as technology amplifies manipulation and erodes trust. This session explores how criminals are weaponising AI, what this means for customer protection and regulation, and how financial leaders can fight back with innovation and ethical use of technology.

Key takeaways:

  • Understand how organised crime is exploiting AI to automate and personalise fraud.
  • Recognise why vulnerable customers face heightened risk in an AI-driven environment.
  • Learn practical defences that combine data, technology, and human oversight.
  • Explore leadership, governance, and collaboration needed to counter AI-enabled crime.



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Colin Whitmore
AI, Innovation, Strategy, Design, Financial Crime Compliance, Changed Job - Actively looking currently

Colin Whitmore

AI, Innovation, Strategy, Design, Financial Crime Compliance, Changed Job - Actively looking currently

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June 23, 2026 01:55 pm

The SME commission reckoning: Lessons from the Car Finance industry

The FCA’s car finance investigation has put discretionary commissions firmly under the spotlight but similar models remain widespread in SME and asset finance. This session examines what this means for the SME market.

Key takeaways:

  • Lessons from the car finance commission redress and parallels for SME lending
  • How discretionary commission structures distort the market and risk customer detriment
  • Practical actions lenders can take to review distribution and remuneration models
  • Preparing for potential regulatory reform or redress exposure.


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Jason Wassell
Chief Executive, CCTA, CCTA

Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

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Simon Bayley
Chief Executive Officer, Billing Finance, Billing Finance

Simon Bayley

Chief Executive Officer, Billing Finance, Billing Finance

Simon recently joined Billing Finance as CEO in June this year. With nearly 30 years’ experience in financial services, including 17 years at GE Capital, Simon has worked in consumer finance, mortgages and motor finance including roles in America and Hong Kong, giving him a unique perspective of different markets and asset classes.

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Victoria Loosmore

Victoria Loosmore

June 23, 2026 01:55 pm

The scam economy: Understanding and educating the vulnerable and the overconfident

Fraud doesn’t just target the traditionally vulnerable, it can happen to anyone. Overconfidence, digital familiarity, or trust in known brands can make even experienced consumers and professionals susceptible. This session explores how financial institutions can identify, educate, and protect both those who are fundamentally vulnerable and those who become situationally vulnerable through misplaced confidence.

  • Understand how vulnerability is dynamic and affects all customer groups
  • Learn how overconfidence and behavioural bias increase fraud risk
  • Explore effective education, communication, and inclusion strategies
  • Discover practical ways to align fraud prevention with Consumer Duty expectations.


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Sam Osborn
Group Head of Risk & Compliance, Evolution Funding, Evolution Funding

Sam Osborn

Group Head of Risk & Compliance, Evolution Funding, Evolution Funding

Sam Osborn has over 25 years of experience in the motor finance industry. She joined Evolution in 2013 and after a year in Underwriting, moved into the compliance role. As Head of Risk and Compliance, Sam is responsible for Evolution's governance framework, including incidents, risk management, partner oversight, audits, product governance, financial promotions, and policy governance. Most recently, Sam's oversight on Evolution's response to the FCA changes banning discretionary commission models led to the successful launch of their innovative Credit Score-Based Pricing.

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Stephen Holmes
Senior Corporate Risk Manager, Novuna, Novuna

Stephen Holmes

Senior Corporate Risk Manager, Novuna, Novuna

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Michael Hoare
Chief Risk Officer, Fluro, Fluro

Michael Hoare

Chief Risk Officer, Fluro, Fluro

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June 23, 2026 01:55 pm

Collections Solution Room Coming Soon

June 23, 2026 02:45 pm

Activate your data: Unlock portfolio value

Most debt portfolios have more value in them than collections teams can reach. Not because the strategy is wrong, but because the data needed to act on it shows up too late, in the wrong shape, or not at all.

In this session we'll show you, live, how to unlock that value. We'll take your portfolio through our AI-enabled data activation in real time so you can see what activated data actually looks like in flight, and where the AI is doing the heavy lifting on prioritisation, segmentation, and next best action.

You'll leave with a clearer view of:

  • How your portfolio value gets unlocked in a way that aligns to your operational bandwidth and objectives, because value you can't action is value you don't recover

  • What this looks like for your collections teams in practice: spotting opportunities earlier, focusing on the right accounts, recovering more debt with less waste and fewer compliance headaches along the way

  • How teams are running this today without the usual integration overhead. No big projects. No ripping out what you already have. Just better outcomes, seamlessly integrated into your processes

30 minutes with us will unlock the best ROI of your Credit Week visit. Please note this session is for creditors & lenders only

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Anthony Sumner
CCO, Connected Data, Connected Data

Anthony Sumner

CCO, Connected Data, Connected Data

Anthony Sumner leads Connected Data’s go-to-market and commercial strategy. Prior to joining the business, he spent 26 years at Experian, holding UK Managing Director and senior leadership roles across Analytics, Consulting and Background Checking. Anthony has extensive experience helping organisations use data to improve customer outcomes, operational performance and portfolio value across a range of sectors, with particular expertise in Banking, Financial Services and Utilities.

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Kirk Fletcher
Founder & CEO, Connected Data, Connected Data

Kirk Fletcher

Founder & CEO, Connected Data, Connected Data

Kirk Fletcher is the Founder and CEO of Connected Data, leading the company's strategy, growth, and innovation agenda. With over 20 years of leadership experience in data and analytics, including senior leadership and Managing Director roles at Experian and serving as UK Managing Director at TDX Group, Kirk has helped organisations harness data to improve customer engagement, optimise performance, and unlock greater value from their portfolios.

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Antony Dear
Chief Product Officer, Connected Data, Connected Data

Antony Dear

Chief Product Officer, Connected Data, Connected Data

Antony Dear is Chief Product Officer at Connected Data, leading the company’s technology platform, service delivery, and AI innovation strategy. With over 15 years of experience across TDX Group and Equifax, Antony has held senior roles spanning technology, product management, consulting, and solution design. He is passionate about harnessing data and technology to create innovative solutions that improve customer outcomes and solve complex business challenges.

June 23, 2026 02:45 pm

Closing the reactive gap: Real-time intelligence in an age of AI fraud

In an era where fraudsters leverage cutting-edge AI to strike at lightning speed, simply reacting is no longer enough; the industry is facing a critical £1.17 billion loss that demands a radical shift from detection to predictive resilience. This presentation unveils how global data networks and advanced machine learning are closing the "Reactive Gap," transforming legacy defences into proactive powerhouses that stop scams in real-time without slowing down the customer journey. You’ll see first-hand how a collective defence model is protecting financial institutions and processing transactions with pinpoint accuracy. 

Join us to explore how you can outpace sophisticated threats and lead the charge in the next generation of fraud prevention.

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Kelly Gosnay
Product Director, ID & Fraud, Equifax, Equifax

Kelly Gosnay

Product Director, ID & Fraud, Equifax, Equifax

About Kelly As the Fraud and Identity Account Director, Kelly brings a wealth of experience in navigating the evolving landscape of fraud and financial crime. With a career marked by significant contributions to companies like Utility Warehouse and O2 (Telefónica UK) , Kelly has excelled in roles ranging from Senior Product Manager to Head of Digital Identity.   About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

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Stephen Adams
Principal Fraud and ID Risk Consultant, Equifax, Equifax

Stephen Adams

Principal Fraud and ID Risk Consultant, Equifax, Equifax

Having spent over 21 years working in Financial Services, with over 15 years in the Counter-Fraud space working cross Insurance, Finance, Utilities, Telco's and Utilities, Stephen is excited to now lead the Counter-Fraud Consultancy function at Equifax.   Stephen's role plays a key role at Equifax, supporting clients across multiple industries to explore new initiatives to reduce fraud, whilst reducing customer friction for genuine customers, enabling clients to increase conversion safely with lower risk. Stephen's role sees him working with the wider Financial Services Industries, and other organisations developing fraud solutions to achieve their goals

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Helen Fairfax-Wall
Chief Policy and Communications Officer, Stop Scams UK, Stop Scams UK

Helen Fairfax-Wall

Chief Policy and Communications Officer, Stop Scams UK, Stop Scams UK

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June 23, 2026 02:45 pm

AI, accountability and the future of credit risk modelling

Artificial intelligence is transforming credit risk management, enabling faster decisioning, richer insight, and smarter portfolio strategies. But as regulatory scrutiny intensifies, boards and CROs must balance innovation with transparency and control. This session explores how leading institutions are modernising their risk models while preserving explainability, governance, and ethical integrity. Senior executives share practical examples of what works and where the next frontier of model risk management lies.

Key Takeaways:

  • How AI is reshaping credit risk modelling across the lending lifecycle
  • Building governance frameworks that satisfy both regulators and boards
  • Defining accountability for AI-driven decisions within the C-suite
  • Practical lessons from institutions leading the shift to explainable, compliant innovation


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Naga Tumuluri
Chief Risk Officer, Executive Director, Blue Motor Finance, Blue Motor Finance

Naga Tumuluri

Chief Risk Officer, Executive Director, Blue Motor Finance, Blue Motor Finance

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George Badejo-Adegbenga
Chief Executive Officer & Founder, Money in Minutes, Money in Minutes

George Badejo-Adegbenga

Chief Executive Officer & Founder, Money in Minutes, Money in Minutes

George is a British Nigerian Lawyer and a well-rounded entrepreneur within the Fintech space. He is a confident communicator with proven leadership skills across a range of financial services - such as GE Money Bank, Eversheds LLP, Ventura (now Capita), HML (now Computershare Technology Services) and Loans 2 Go Limited.  George has extensive exposure to commercial/contract law, regulatory law, consumer finance, mortgages, credit cards, payment services technology, FCA, and a powerful network of industry peers.   George qualified as a Barrister of England and Wales in 2010 and in 2013 he also qualified to practice as a Solicitor of England and Wales. In 2020 he attained a Master of Business Administration degree (MBA) from Saïd Business School at the prestigious University of Oxford.   He is a high academic achiever with the capacity to learn fast, grasp complex issues and adapt as needed, underpinned by experience working within varied challenging roles.   His track record of career progression is founded on the ability to build relationship with people, taking responsibility, identifying solutions, and then delivering results. George is the co-founder and Chairperson of Ethica Resolve Limited and the founder of MIM Finance Company Limited (a Central Bank of Nigeria licenced finance firm that is working towards helping solve the problem of access to finance in Africa). George is happily married with four beautiful daughters.

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Michael Hoare
Chief Risk Officer, Fluro, Fluro

Michael Hoare

Chief Risk Officer, Fluro, Fluro

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June 23, 2026 02:45 pm

Credit, code and consequence: How technology is reshaping the future of lending


The lending industry is at an inflection point. AI is moving from pilot to production. Agentic systems are starting to touch real credit decisions. And the pressure on technology leaders to make the right bets - build vs. buy, human vs. automated, speed vs. control - has never been higher.

 In this fireside chat, join nCino and guests for an honest conversation about what it actually takes to modernise a specialist lender: what the future looks like, how you tool an organisation for it, and why the human judgement at the heart of credit doesn't disappear - it just has to work differently.

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Ben Ussher-Stanley
Principal Commercial & Mortgage Lending Strategist, nCino, nCino

Ben Ussher-Stanley

Principal Commercial & Mortgage Lending Strategist, nCino, nCino

June 23, 2026 02:45 pm

From debt-paralysis to financial agency: A roadmap to household solvency

a Consumer Duty has shifted the industry requirement from "signposting" to "Sustainable Affordability." Helen Boardman, Executive Director of Utilita Giving, presents the longitudinal results of the 'One Call That’s All' (OCTA) framework, a proprietary "stabilisation engine" designed to move customers from acute crisis to long-term financial resilience.

This session moves beyond theory to show how a coordinated, 12-month integrated casework model replaces the inefficient "referral merry go round" with a single, trusted point of access. Featuring a live call recording, Helen tracks a household's journey from acute debt paralysis and appliance poverty into confirmed employment and independence. As well as demonstrating how removing "Cognitive Debt Load" and restoring essential white goods crashes household stress from 48% to 11%, turning non-paying risks into sustainable earners.

Key takeaway:

  • Methodology that has identified £1.1M+ in household support this quarter, converting latent income into confirmed payment ability
  • A demonstration of hard data showcasing verified ROI on stabilisation
  • Exploring the impact of Hope Scores on long-term debt resilience and financial engagement
  • A demonstration of the tested digital journey to eradicate 'appliance poverty'
  • Receive a roadmap to "plug and play" into this proven, sector neutral infrastructure to meet regulatory goals and improve recovery through a £900 unit commissioning model


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Helen Boardman
Executive Director, Utilita Giving, Utilita Giving

Helen Boardman

Executive Director, Utilita Giving, Utilita Giving

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June 23, 2026 03:35 pm

Collections case study coming soon

Case study details to be announced. Don’t miss this session showcasing real-world collections best practice and and fresh thinking from across the industry.


June 23, 2026 03:35 pm

Risk Solution Room Coming Soon

June 23, 2026 03:35 pm

Fraud Case Study Coming Soon

June 23, 2026 03:35 pm

Wholesale Funding 101: A Masterclass for scaling lenders

Demystify the capital markets for non-finance leaders. This is a crash course in the language and mechanics of institutional funding. Join for a breakdown of warehouse facilities, securitisation, and whole-loan sales. Understand what funders look for in a borrower and the total cost of capital.

  • A clear understanding of the funding options available at different growth stages
  • The ability to confidently engage with funders and understand term sheets
  • Knowledge of the hidden costs and risks in funding agreements


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Adam Daniels
NED, NED

Adam Daniels

NED, NED

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June 23, 2026 03:35 pm

VRPs: Building confidence in the next generation of repayments

Variable Recurring Payments are being hailed as the next frontier in Open Finance, offering flexibility, speed and control for both lenders and customers. Yet as the market matures, questions of reliability, regulation, and commercial viability have emerged. Discover what’s working, where the roadblocks are, and what the future of smart, consent-based repayment could look like.

  • How lenders are trialling VRPs to modernise repayments and collections
  • What the recent market disruption reveals about provider resilience and risk
  • Opportunities to link VRPs with affordability, open banking data, and customer experience.


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Lawrence Byers
Senior Product Manager, Acquired.com, Acquired.com

Lawrence Byers

Senior Product Manager, Acquired.com, Acquired.com

Lawrence Byers is a Senior Product Manager at Acquired.com, where he leads the development of account-to-account payment solutions, including Direct Debit and Variable Recurring Payments (VRPs). His recent work focuses on applying VRPs within lending and debt collection, exploring how they can address some of the limitations of traditional payment methods. He works closely with financial services businesses to design more flexible, real-time collection strategies that better support both repayment performance and good customer outcomes.

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Shiona Crichton
Chief Executive Officer & Director, Moneyline, Moneyline

Shiona Crichton

Chief Executive Officer & Director, Moneyline, Moneyline

A qualified accountant with over 25 years’ experience working in financial services and been CEO of Moneyline, a not-for-profit lender, since May 2022. She has had a broad range of roles in finance and projects in large banks and just before joining Moneyline Shiona took a year out to work as a volunteer consultant in Cambodia’s Siem Reap area, working with a range of small local NGOs to large international organisations. In 2024 Shiona was awarded Women in Credit: Business Leader of the Year (Credit) and is a member of the WISE 100 2025. In her spare time Shiona loves scuba diving in hot places!

June 23, 2026 04:20 pm

Networking drinks

Wrap up the day with a relaxed drink and some informal networking.



June 23, 2026 07:15 pm

Leadership Awards

Join us for an evening honouring the industry's standout leaders and emerging talent shaping the next chapter of credit and financial services.

June 23, 2026 07:30 pm

Garden Party: Sponsored by Lantern Group

Unwind at the Credit Week's Garden Party sponsored by Lantern Group! Enjoy a summer BBQ, lawn games, and relaxed networking as we round off the day in style.

Day - 02 Wednesday-Jun 24

June 24, 2026 08:30 am

Registration & networking

Start your day with a fresh coffee and more great conversation. A perfect chance to reconnect with peers and meet new faces before sessions begin.

June 24, 2026 09:30 am

Welcome address

Join us as we open Day 2 of Credit Week 2026. Get ready for another full day of insight and collaboration.

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Craig Tebbutt
Chief Strategy and Innovation Officer, Equifax, Equifax

Craig Tebbutt

Chief Strategy and Innovation Officer, Equifax, Equifax

Craig joined Equifax in 2011, with over 16 years experience within the Credit Reference market, Craig has a strong commercial background, extensive market knowledge and customer focus. He is responsible for leading Strategy, Product and Marketing.

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Luke Broadhurst
Chief Executive, Shard Financial Media, Shard Financial Media

Luke Broadhurst

Chief Executive, Shard Financial Media, Shard Financial Media

June 24, 2026 09:45 am

Keynote: Consumer Redress and the role of the FOS

In this keynote session, James Dipple-Johnstone, Interim Chief Ombudsman at the Financial Ombudsman Service, will explore the evolving landscape of consumer redress in the UK.

The session will reflect on how the redress system has already adapted in response to changes in regulation, markets, and consumer behaviour, before looking ahead to what’s next. Drawing on emerging trends in complaints across consumer credit, James will share insights into where pressures are building, how the Ombudsman is responding, and what this means for banks and lenders.

The discussion will also consider how banks, lenders and the Ombudsman can work together more effectively in a changing environment, including the implications of new and forthcoming regulatory frameworks and the Ombudsman’s role within them.


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James Dipple-Johnstone
Deputy Chief Ombudsman, FOS, FOS

James Dipple-Johnstone

Deputy Chief Ombudsman, FOS, FOS

James is responsible for casework policy and leading our Ombudsman and Investigations teams in the delivery of high-quality investigations. James joined FOS as Deputy Chief Ombudsman in October 2022 from the Information Commissioners Office, where he was Deputy Commissioner and Chief Regulatory Officer, leading their regulatory service. James is presently Interim Chief Ombudsman.  James has worked in a number of investigatory and oversight agencies. He has served as Operations Director for the Parliamentary and Health Service Ombudsman, Commissioner for North West England Police Forces and Director of Investigation and Supervision for the  Solicitor’s Regulation Authority (England and Wales). James also held the role of Independent Assessor for Ombudsman Services.

June 24, 2026 10:25 am

Keynote Panel: Regulatory Question Time

Stay tuned for an exciting keynote panel announcement. We’re bringing leading voices in credit and financial services to the stage for a session you won’t want to miss.


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Shanika Amarasekara
Chief Executive, FLA, FLA

Shanika Amarasekara

Chief Executive, FLA, FLA

Shanika Amarasekara MBE is Chief Executive of the Finance & Leasing Association (FLA), the leading trade body for the UK’s consumer finance, asset finance and motor finance sectors. She has led the organisation since August 2025.

Shanika has built a career spanning financial services, public policy and impact investing, and is recognised for her leadership at the intersection of finance, policy and economic development. She brings a strong focus on social mobility, financial inclusion and sustainable growth, and is committed to strengthening the role of finance in supporting access, opportunity and positive real-economy outcomes.

Prior to joining the FLA, Shanika was Chief Impact Officer at the British Business Bank, where she led policy, strategy, economics, sustainability and public affairs to enhance the Bank’s impact on smaller businesses and the wider economy. She previously served as General Counsel, playing a pivotal role in the design and delivery of major national finance schemes during the Covid-19 pandemic.

Her earlier career includes senior legal and advisory roles at the International Islamic Liquidity Management Corporation, Royal Bank of Scotland and Allen & Overy, with expertise spanning cross-border finance, fintech regulation and green finance.

As CEO of the FLA, Shanika is focused on modernising the organisation and strengthening its voice on the key issues shaping the future of finance and economic participation. Her work centres on how finance, technology and policy can work together to build trusted financial systems that support consumers, businesses and sustainable growth across the UK.

Shanika is also a member of the London Legacy Development Corporation Board, contributing to the ongoing regeneration of the Queen Elizabeth Olympic Park. She was awarded an MBE for services to business and the economy.

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John Wightman
Head of Market Analysis, Policy and Strategy (Consumer Finance), FCA, FCA

John Wightman

Head of Market Analysis, Policy and Strategy (Consumer Finance), FCA, FCA

John Wightman is Head of Market Analysis and Policy at the Financial Conduct Authority.  His department has delivered a number of key policy initiatives across the Consumer Finance sector, including final rules for Deferred Payment Credit (also known as Buy Now Pay Later – PS 26/1), Strengthening Protections for Borrowers in Financial Difficulty (PS 24/2), and Product Sales Data Reporting (PS 24/3).  His team recently published consultations on the Credit Information Market Study (CP 26/7) and the Financial Promotions Rules (CP 26/15).  Before joining the Financial Conduct Authority in February 2023, John spent ten years at the Financial Ombudsman Service, where he was Head of Practice for Consumer Credit.

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Catherine Routh
General Manager, CIGB, CIGB

Catherine Routh

General Manager, CIGB, CIGB

June 24, 2026 11:00 am

Networking break

Take a break in the Exhibition Hall.

June 24, 2026 11:30 am

When Credit isn't just Risk, it's Reach: The Simba Sleep Growth Story

Every lender talks about managing risk. But what if the real opportunity lies in the customers you're turning away?

This session challenges the credit industry's default narrative – that a tighter decision is always a smarter one – and makes the commercial case for inclusive lending as a growth strategy, not a compromise. Using Simba Sleep as a live case study, Snap Finance will reveal how one of Britain's most loved sleep brands unlocked a significant new revenue stream by rethinking how to say ‘yes’ more at checkout.

With 20 million UK adults underserved by traditional credit and mainstream lending tightening, the gap between demand and access is growing. Retailers and lenders who close that gap responsibly aren't just doing the right thing – they're winning. This session shows you exactly how, with the data to prove it.

Key takeaways:

  • The biggest growth opportunity in retail credit is hiding in your decline data.
  • Discover how Simba Sleep converted a significant proportion of first-line declines into completed sales, achieving a 10x higher acceptance rate compared to their previous secondary lender, and what that means for how the industry thinks about second-chance lending.
  • Inclusive lending and responsible lending aren't in conflict.
  • Explore how Snap's approach delivers fairer outcomes for customers and stronger commercial results for retailers, without compromising credit quality.
  • The checkout moment is where growth is won or lost.
  • Learn how the right finance infrastructure, embedded at the right moment can be transformational.
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Lindsey Lindsay
Chief Marketing Officer, Snap Finance UK, Snap Finance UK

Lindsey Lindsay

Chief Marketing Officer, Snap Finance UK, Snap Finance UK

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June 24, 2026 11:30 am

The CRO growth perspective: The evolving landscape for 2026 and beyond

Chief Risk Officers from leading banks and lenders share their forward-looking perspectives on the evolving risk environment. From economic volatility to AI governance and regulatory transformation, this session explores how the C-suite is redefining risk management to balance resilience, innovation, and growth in 2026 and beyond.

  • Strategic priorities shaping CRO agendas for the year ahead
  • Emerging risks in credit, liquidity, and operational resilience
  • How risk leaders are building agility into frameworks and culture
  • Predictions on how technology, regulation, and macro trends will reshape the discipline.



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Cyrille Salle de Chou
Chief Risk Officer,

Cyrille Salle de Chou

Chief Risk Officer,

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Julie Twynholm
Group Chief Risk Officer, Together Money, Together Money

Julie Twynholm

Group Chief Risk Officer, Together Money, Together Money

Julie is the Chief Risk Officer at Together Financial Services, the UK’s largest non-bank secured lender. She has over 20 years’ experience in financial services risk management, and has spent the majority of her career as a Big 4 consultant in the United Kingdom, Bermuda and Hong Kong.

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Tamsin Powell
Chief Risk Officer, Creditspring, Creditspring

Tamsin Powell

Chief Risk Officer, Creditspring, Creditspring

Over 20 years’ experience in financial services working for consumer finance lenders, including 10 years with a non-prime motor finance company, and for large banks in debt collection and structured finance. Experienced in credit operations, credit risk, collections, and structured finance.

June 24, 2026 11:30 am

Wholesale Funding: Is the tide turning for non-bank lenders?

The cost and availability of capital is shifting. Non-bank lenders must adapt their strategies now to secure planned growth trajectory. This session will explore how funders from US credit funds and investment banks are changing their appetite for UK credit risk. And discuss the challenges of executing securitizations in a volatile market.

  • A forecast for wholesale funding costs and availability in 2026.
  • Strategies for diversifying funding sources and strengthening investor relations.
  • Insight into what funders are now looking for in a lending partner.



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Naga Tumuluri
Chief Risk Officer, Executive Director, Blue Motor Finance, Blue Motor Finance

Naga Tumuluri

Chief Risk Officer, Executive Director, Blue Motor Finance, Blue Motor Finance

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John Dignam
Head of Financial & Credit Risk, Admiral Money, Admiral Money

John Dignam

Head of Financial & Credit Risk, Admiral Money, Admiral Money

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Adam Daniels
NED, NED

Adam Daniels

NED, NED

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June 24, 2026 11:30 am

The BNPL & the affordability challenge: Navigating affordability and risk for the modern borrower

As Buy Now, Pay Later transitions from a niche checkout option to a primary budgeting tool for the modern borrower, the credit industry faces a critical visibility challenge. With the ongoing pressure of the cost-of-living crisis, traditional affordability models are being tested like never before.

This session moves beyond the debate to focus on the practical mechanics of risk management. We will explore how lenders can successfully identify, segment, and treat BNPL commitments within their assessments.

By understanding the "visibility gap," we can transform disparate transaction data into actionable intelligence. Join us to discuss how to refine your affordability models against tightening macroeconomic conditions - ensuring your firm continues to offer sustainable credit while effectively protecting both the business and the borrower.

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Kristina Burwood-Ansell
Director of Consumer Products, Equifax, Equifax

Kristina Burwood-Ansell

Director of Consumer Products, Equifax, Equifax

Kristina is a seasoned product leader with over 15 years of experience driving innovation within the credit and data sectors. Currently serving as the Director of Consumer Product at Equifax UK, Kristina oversees strategic product initiatives, leveraging her deep expertise in consumer information and B2B lending. Prior to joining Equifax in 2025, Kristina spent nearly 15 years at Experian, where she held a series of increasingly senior leadership roles. Her tenure there was defined by her ability to navigate complex regulatory and technical landscapes, notably serving as Product Director for Verifications & Affordability and Product Director for Collections and Tracing.

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Andrea Cox
Affordability Director, Equifax, Equifax

Andrea Cox

Affordability Director, Equifax, Equifax

About Andrea Andrea Cox is an industry expert specialising in affordability and financial vulnerability, with over 20 years of experience crafting data-driven solutions across diverse sectors. Her expertise includes conducting detailed income and expenditure assessments and identifying financial vulnerabilities early on. Throughout her career, Andrea has made a significant impact in various industries including banking, finance, retail, telecom, utilities and debt management. Her comprehensive understanding of the affordability challenges in these sectors allows her to develop tailored strategies that effectively address financial distress. As a thought leader, Andrea frequently shares her insights on affordability at industry conferences and workshops, where she is known for her forward-thinking approach and practical solutions. Her dedication to addressing financial vulnerability has not only influenced policy and practice but also helped countless organisations navigate their affordability challenges successfully. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

June 24, 2026 12:15 pm

Building trust in the agentic lending era: Connected decisions at scale

As lending enters the Agentic Age, AI is evolving from supporting decisions to making them. As autonomous agents scale across the financial ecosystem, so do the risks - from synthetic identities and opaque decisioning to increasing regulatory scrutiny. Lenders must now ensure that every decision is trusted, explainable and compliant. In these sessions, Experian explores what it takes to operate safely in a world of agent-driven lending - from verifying identities and governing data, to maintaining control over decisions made at machine speed. We’ll examine how institutions can move beyond experimentation to deliver real outcomes, while building the trust required to compete in the next era of financial services.


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Laurie Schnidman
Chief Product Officer, AI & Ecosystems, Experian, Experian

Laurie Schnidman

Chief Product Officer, AI & Ecosystems, Experian, Experian

Laurie Schnidman is Chief Product Officer, AI Ecosystem at Experian UK&I. In this role, Laurie works across the AI partner ecosystem to bring together responsible AI, trusted data, real‑world insight and the right safeguards to help clients make better decisions. 

Previously, Laurie served as Chief Product Officer for Platforms and Software at Experian. She joined the company in 2021 from Salesforce, where she was Regional Vice President of Marketing Cloud Services for the EMEA region. 

Earlier in her career, Laurie held senior leadership roles at AppNexus, a venture‑backed ad tech scale‑up in New York, working across strategy and operating functions. She has also worked in consulting, private equity and international development. 

Laurie holds a BA from Harvard University and an MSc from the University of Oxford. 

June 24, 2026 12:15 pm

Building trust in the agentic lending era: Connected decisions at scale

As lending enters the Agentic Age, AI is evolving from supporting decisions to making them. As autonomous agents scale across the financial ecosystem, so do the risks - from synthetic identities and opaque decisioning to increasing regulatory scrutiny. Lenders must now ensure that every decision is trusted, explainable and compliant. In these sessions, Experian explores what it takes to operate safely in a world of agent-driven lending - from verifying identities and governing data, to maintaining control over decisions made at machine speed. We’ll examine how institutions can move beyond experimentation to deliver real outcomes, while building the trust required to compete in the next era of financial services.


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Chris Wilson
SVP Portfolio Marketing, Experian Software Solutions, Experian Software Solutions

Chris Wilson

SVP Portfolio Marketing, Experian Software Solutions, Experian Software Solutions

June 24, 2026 12:15 pm

Vulnerability Solution Room Coming Soon

June 24, 2026 12:15 pm

Building trust in the agentic lending era: Connected decisions at scale

As lending enters the Agentic Age, AI is evolving from supporting decisions to making them. As autonomous agents scale across the financial ecosystem, so do the risks - from synthetic identities and opaque decisioning to increasing regulatory scrutiny. Lenders must now ensure that every decision is trusted, explainable and compliant. In these sessions, Experian explores what it takes to operate safely in a world of agent-driven lending - from verifying identities and governing data, to maintaining control over decisions made at machine speed. We’ll examine how institutions can move beyond experimentation to deliver real outcomes, while building the trust required to compete in the next era of financial services.

June 24, 2026 12:15 pm

Lloyds & CIGB: Understanding the CIGB's Role in Building Better Credit Information

Many lenders are still unclear about the CIGB’s role, responsibilities and relationship with existing regulators.

In this fireside conversation, Catherine Routh, General Manager, CIGB and Lisa, Head of Credit, Lloyds Banking Group will explore why the CIGB was created, how it works alongside the FCA and ICO, and what lenders can expect as the industry adapts to a new governance framework for credit information.

Drawing on Catherine's experience building a new industry body and Lisa's perspective from a lender and the Remedies Council, the discussion will provide practical insight into how you can engage effectively with the CIGB and what better credit information governance means for consumers and lenders alike.

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Catherine Routh
General Manager, CIGB, CIGB

Catherine Routh

General Manager, CIGB, CIGB

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Lisa Mackay
Head of Credit, Lloyds Banking Group, Lloyds Banking Group

Lisa Mackay

Head of Credit, Lloyds Banking Group, Lloyds Banking Group

June 24, 2026 12:55 pm

Lunch & Networking Break

Lunch is served - in the Exhibition Hall. Take time to visit exhibitor booths, network, and refuel before the afternoon.

June 24, 2026 01:55 pm

BNPL regulation: Risk and strategy in a newly regulated market

BNPL regulation is here...

This session will explore how affordability assessments will change the BNPL business model; the impact on customer acquisition and default rates; the new capital and risk management requirements.

Key Takeaways:

  • Strategies for adapting risk models to a newly credit-assessed customer base.
  • Identification of where market share will shift.

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Abby Vickers
Chief Executive, Klarna Financial Services UK, Klarna Financial Services UK

Abby Vickers

Chief Executive, Klarna Financial Services UK, Klarna Financial Services UK

Passionate for enabling responsible, sustainable and fair retail credit for consumers. Abby is Head of Klarna Financial Services UK, where she drives the strategic growth of Klarna’s credit and payments offerings across the UK. She has spearheaded Klarna’s regulatory authorisations to provide regulated credit and payment services. Furthermore, has advocated strongly for BNPL regulation driving up standards to protect consumers. She has extensive experience within retail banking, credit risk and analytics through a range of organisations including Lloyds Banking Group, Close Brothers and Experian.

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Adrienne Lamond
Chief Compliance Officer, Clearpay UK, Clearpay UK

Adrienne Lamond

Chief Compliance Officer, Clearpay UK, Clearpay UK

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Ryan Peacey
Chief Commercial Officer, Equifax, Equifax

Ryan Peacey

Chief Commercial Officer, Equifax, Equifax

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Costas Pittas
Head of Consumer Finance Supervision, FCA, FCA

Costas Pittas

Head of Consumer Finance Supervision, FCA, FCA

Costas leads a Supervision Department in the FCA’s Consumer Finance Directorate. He joined the FCA in 2014, since then leading teams supervising a range of consumer finance portfolios and mortgage lenders. His area is responsible for supervising retail finance, motor finance, debt collection, purchase and administration, debt advice, and credit reference agencies.  An Australian-qualified lawyer, Costas has worked in regulation for around 24 years, serving in a range of investigative and regulatory roles. Costas has previously worked at the Australian Securities and Investments Commission, the Financial Services Authority, KPMG and Ofcom.

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Jason Wassell
Chief Executive, CCTA, CCTA

Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

June 24, 2026 01:55 pm

Debate: Is it possible to simplify the way in which businesses borrow money?

Those who need to borrow money can't and those who don't need to can - expand. Borrow quickly without PG's and what role do CRA's and credit scoring play in that? There can be confusion between small businesses and company money/their own - HMRC take on this - tax implications etc. 

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Adam Tarpey
Head of SME Lending, Starling Bank, Starling Bank

Adam Tarpey

Head of SME Lending, Starling Bank, Starling Bank

Adam Tarpey is the Head of SME at Starling Bank, where he focuses on solving the daily cashflow challenges that small businesses face. Having worked at Metro Bank, RateSetter, and Neyber, he has a track record of building SME and retail products across both fintechs and traditional banks. This experience has taught him how to launch innovative products at pace while navigating the ever-changing complexities of a regulated environment. Adam is looking forward to Credit Week and discussing the intersection between credit risk and product development, ensuring products utilise the latest decisioning techniques and data sources for the benefit of customers.

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Andy Veares
Managing Director, Metro Bank, Metro Bank

Andy Veares

Managing Director, Metro Bank, Metro Bank

Andy is responsible for Metro Bank’s Business and Commercial teams. He is passionate about helping customers achieve their business ambitions through the personal and expert relationship-based service Metro Bank provides.     Andy joined Metro Bank in June 2012 with a strong background in business and commercial banking. He has since held a number of senior commercial banking roles at Metro Bank, most recently as Director of our Corporate business. Prior to joining Metro Bank, Andy held a number of senior banking roles at HSBC.     When not at work Andy enjoys spending time with his grandchildren and sitting down with a good autobiography when he gets the chance.

June 24, 2026 01:55 pm

The New Era of customer-centric collections

The tone of collections defines brand reputation, customer trust, and long-term recovery rates. As economic pressures persist and affordability challenges rise, customer-focused collections strategies have never been more vital. This session explores how leading lenders are using empathy, data, and behavioural insights to drive sustainable outcomes. 

Key Takeaways:

  • How to balance commercial performance with customer wellbeing
  • The role of data and segmentation in personalised collections journeys
  • Real-world examples of compassionate collection strategies that deliver

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Stuart Holland
Director of UK Public Sector, Equifax, Equifax

Stuart Holland

Director of UK Public Sector, Equifax, Equifax

About Stuart, Stuart leads Equifax’s Public Sector Sales team in the UK and Ireland. He has worked for Equifax Europe for seven years, as Chief of Staff to the CEO and leading on government relations. He was a Non Executive Director of Indesser, Equifax’s joint venture with the Cabinet Office, and of a mental health charity. Stuart has also worked in the insurance, public and charity sectors. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

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Chris Jackson
Head of Collections & Recoveries, Aldermore Bank , Aldermore Bank

Chris Jackson

Head of Collections & Recoveries, Aldermore Bank , Aldermore Bank

Over 15 years Financial Services experience with 14 of those within Collections industry, managing largescale teams covering all stages of the Collections & Recoveries Lifecycle across multiple products.

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Beth Kelly
Compliance Director, Oakbrook Finance, Oakbrook Finance

Beth Kelly

Compliance Director, Oakbrook Finance, Oakbrook Finance

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James Hill
Chief Executive, Flexys, Flexys

James Hill

Chief Executive, Flexys, Flexys

James is an experienced fintech leader. He is passionate about real-time technology and its ability to transform outcomes. As CEO of Flexys, James focuses on improving results for collections operations and their customers. Flexys leads the way in collections technology, enabling organisations to collect more, efficiently. This reduces friction for people in arrears, helping them to a faster resolution.

June 24, 2026 01:55 pm

Neuroinclusion in leadership: Creating cultures where every mind can thrive

Inclusion starts with leadership. Join this session where Ross Chambers draws on his experience in exec roles and also lived experience as a neurodivergent leader and parent. Exploring how the most effective leaders use understanding, flexibility, and emotional intelligence to unlock performance in diverse teams. This session moves beyond awareness and policy - showing how neuroinclusion can become a cultural and commercial advantage.

Key Takeaways:

  • Reframe neuroinclusion as a driver of performance, innovation, and engagement - not just fairness and a tick box.
  • Recognise invisible barriers that limit contribution from neurodiverse minds at senior levels.
  • Learn leadership tools to create psychological safety, clarity, and trust in fast-paced environments.
  • Understand your own leadership state - how regulating energy and framing stories drives inclusion from the top down.

Impact:

Leave with a practical and human understanding of what it means to model neuroinclusion - translating empathy into excellence and difference into collective strength.

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Ross Chambers
Chief Commercial Officer, Finclusion, Finclusion

Ross Chambers

Chief Commercial Officer, Finclusion, Finclusion

Ross Chambers is Chief Commercial Officer at Finclusion, responsible for leading commercial strategy, national dealer distribution, brand positioning and scalable growth. With over 20 years in financial services and automotive finance, he has built a reputation for delivering performance in regulated, competitive markets.

At Finclusion, Ross is building a dealer-first lending proposition designed to broaden access to finance while maintaining disciplined commercial governance. His remit covers introducer partnerships, marketing, distribution strategy, performance management and long-term growth planning as the business scales nationally.

Previously, Ross was Director of New Business, Brand and Marketing at Billing Finance, where he accelerated commercial growth and strengthened market presence. He also held senior leadership roles at Close Brothers Motor Finance, including Divisional Manager for Motorcycles, and spent over a decade at Santander in retail banking leadership positions.

Alongside his executive career, Ross is an executive coach to neurodivergent professionals and senior leaders balancing high performance with complex family demands. He is Co-Founder of Neuro NEDs, a consultancy focused on strengthening neuro-inclusion in the workplace through structured diagnostics, leadership advisory and cultural capability building.

He serves as a Trustee at Mid Norfolk Mencap and is a member of Credit Strategy’s Women and Diversity Steering Committee, contributing to industry-wide progress on inclusion and representation.

Drawing on his own experience of ADHD and parenting neurodiverse children, Ross advocates for practical inclusion that improves decision quality, performance and long-term organisational resilience. He is known for combining strategic clarity with commercial discipline, energy and a people-first leadership style.

June 24, 2026 01:55 pm

How can we make homeownership work for all generations?

With first-time buyers entering the market later in life and mortgages stretching beyond 35 years, the boundaries between working life, retirement, and homeownership are blurring. This session explores how lenders, policymakers, and industry partners can collaborate to support first-time buyers, enable intergenerational solutions, and prepare for a future where paying off a mortgage in retirement becomes the norm.

  • Understand shifting borrower demographics and the long-term impact on affordability and retirement
  • Explore innovative lending models, intergenerational products, and cross-sector partnerships
  • Learn how to close the generational gap in financial understanding and access.


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Nick Smith
Chief Retail Banking Officer, Alpha Bank, Alpha Bank

Nick Smith

Chief Retail Banking Officer, Alpha Bank, Alpha Bank

Nick has over 20 years’ experience in Financial Services, with the majority spent in lending. Having started his career in Lloyds Banking Group in 2004, he moved to Visa, and then TSB, where over 8 years he held roles leading the Unsecured Loans, Credit Cards, and Mortgage product businesses. Nick's first Exco role came upon moving to Revolut in 2022 as their UK Chief Lending and Product officer, before recently moving to become Chief Retail Banking Officer for Alpha Bank London

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Thomas Francis
Mortgage Policy Manager, FCA, FCA

Thomas Francis

Mortgage Policy Manager, FCA, FCA

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Peter Dockar
Chief Commercial Officer, Gen H, Gen H

Peter Dockar

Chief Commercial Officer, Gen H, Gen H

Pete leads the company’s commercial strategy, partnerships, and proposition development. Before joining Gen H in 2022, Pete held senior leadership roles at Virgin Money, CYBG PLC, and HSBC, where he managed multi-billion-pound lending portfolios, spearheaded strategic initiatives, and shaped market-leading mortgage and credit products. Pete is a Chartered Institute of Credit Management member and FCA-approved Senior Manager (SMF3).

June 24, 2026 02:45 pm

A better credit reporting model: What needs to change for lenders and consumers

Lenders are under growing pressure to onboard faster, strengthen affordability assessments and reduce operational friction. This session explores what a more modern, effective credit model looks like in practice including how one UK lender cut onboarding from weeks to seconds while improving decision quality. We’ll also look at how these innovations translate into consumer credit, with emerging approaches to new data, sharper affordability insight and simpler interactions between lenders and consumers. Expect practical examples and measurable outcomes.

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Nick Flint
Head of 1st Line Risk, Cambridge & Counties Bank, Cambridge & Counties Bank

Nick Flint

Head of 1st Line Risk, Cambridge & Counties Bank, Cambridge & Counties Bank

Nick Flint is Head of Risk (First Line of Defence) at Cambridge & Counties Bank, where he leads the bank’s 1st Line Risk function covering operational risk and resilience, outsourcing and third‑party management, financial crime oversight, and operational excellence activities including quality assurance, complaints, and consumer duty oversight. He chairs the bank’s Operational and Conduct Risk Committee and sits on a number of wider governance forums.


Nick has nearly 30 years’ experience across risk, compliance, operations, underwriting, transformation, and recoveries. Before joining Cambridge & Counties Bank, he held senior roles at Nottingham Building Society, Welcome Finance and Citi, and began his career at NatWest.

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Rachel Rowlands
Strategic Account Director, Creditsafe, Creditsafe

Rachel Rowlands

Strategic Account Director, Creditsafe, Creditsafe

With more than 14 years’ experience in the credit industry, Rachel has spent the past 12 years partnering with enterprise and high-growth organisations to help them strengthen decision-making, manage risk, and unlock commercial growth.

Throughout her career, she has advised businesses of all sizes on solutions spanning prospect data, bespoke API integrations, and risk and compliance strategies.

Rachel has worked with some of the UK’s leading brands, including Amazon and PayPal and as well as some of the World’s biggest banks.

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Dan Weaver
Product Strategy Lead, Creditsafe, Product Strategy Lead

Dan Weaver

Product Strategy Lead, Creditsafe, Product Strategy Lead

Dan Weaver is a product and data strategy leader with over 20 years’ experience across consumer credit, affordability, open banking and CRA product development. He is working alongside Creditsafe on its new consumer CRA proposition.


Dan previously spent a decade in senior product leadership roles at a major UK credit reference agency, leading initiatives across credit risk scoring, affordability, open banking and data transformation. He focuses on how better data and product design can support improved lending decisions, fairer access to credit and stronger consumer outcomes.

June 24, 2026 02:45 pm

The future of identity: Biometrics, digital IDs and the death of the password

A forward-looking session on the technologies that will render current identity verification methods obsolete. We assess what's ready for prime time and what's still hype.

  • A clear 3-year roadmap for identity verification technology
  • An assessment of the costs and benefits of implementing advanced biometrics
  • An understanding of how to prepare for the UK's potential Digital ID framework
  • The accuracy and security of behavioural and physical biometrics
  • Building in friction into the customer journey

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Sam Whittaker
Commercial Operations Director, Evolution Funding, Evolution Funding

Sam Whittaker

Commercial Operations Director, Evolution Funding, Evolution Funding

Sam Whittaker is the Commercial Operations Director at Evolution Funding, the UK’s leading automotive finance fintech. With over a decade at the company, he has supported the companies evolution from a finance brokerage into a scalable, technology-driven platform – leading on change initiatives across credit data, compliance, automation, operations and product innovation.

June 24, 2026 02:45 pm

The £29bn retrofit challenge: The credit industry's role in financing a sustainable future

The UK's 2050 net-zero target is a colossal financial and logistical challenge. This session moves beyond ESG rhetoric to the practicalities of underwriting the green transition. A focus on how to design and price green mortgage and commercial loan products; quantifying the credit risk of properties with poor EPC ratings; navigating the lack of standardized data and building a viable business case for sustainable lending. 

  • A framework for valuing energy efficiency in collateral 
  • Strategies for partnering with government and builders to de-risk green finance 
  • How to build a product roadmap that aligns with the UK's legally binding climate targets.
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Julian Nutley
Managing Director (HIL), Tandem Bank, Tandem Bank

Julian Nutley

Managing Director (HIL), Tandem Bank, Tandem Bank

Julian has over 35 years’ experience in specialist lending. He was a Director at GE Money in the early 2000s before founding his own home improvement lending business, m2i, in 2007, which he successfully exited in 2012.   He was part of the founding team at Shawbrook Bank and later helped establish Allium Money in 2018.   Julian is Managing Director of Home Improvement Loans at Tandem Bank and serves as a Board Member of the Finance & Leasing Association (FLA), where he contributes to industry discussions on responsible lending, regulation and the development of sustainable finance.

June 24, 2026 02:45 pm

Car Finance collections strategies: Post-commission remediation era

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Jason Wassell
Chief Executive, CCTA, CCTA

Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

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Simon Bayley
Chief Executive Officer, Billing Finance, Billing Finance

Simon Bayley

Chief Executive Officer, Billing Finance, Billing Finance

Simon recently joined Billing Finance as CEO in June this year. With nearly 30 years’ experience in financial services, including 17 years at GE Capital, Simon has worked in consumer finance, mortgages and motor finance including roles in America and Hong Kong, giving him a unique perspective of different markets and asset classes.

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Tony Mott
UK Software Director, Jonas Recovery & Collections inc. dba C&R Software, Jonas Recovery & Collections inc. dba C&R Software

Tony Mott

UK Software Director, Jonas Recovery & Collections inc. dba C&R Software, Jonas Recovery & Collections inc. dba C&R Software

Tony Mott leads Sales for UK & Ireland at C&R Software, supporting organisations across financial services, government, debt collection agencies, telecoms, and utilities to modernise their collections and recoveries strategies. With nearly 20 years’ experience at organisations including Equifax, Experian, and Creditsafe, he brings deep expertise in credit, risk, and customer engagement, with a strong track record of driving growth and building strategic partnerships.

June 24, 2026 02:45 pm

Reframing the 'Credit Narrative'

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Lindsay Gustafsson
Head of Risk, Novuna, Novuna

Lindsay Gustafsson

Head of Risk, Novuna, Novuna

Lindsay is Head of Risk at Novuna Consumer Finance, part of Mitsubishi HC Capital UK plc. She has extensive risk experience in both consumer credit and retail banking, working for a wide range of organisations including HSBC, National Australia Group and Non-Standard Finance. In her current role with Novuna, Lindsay leads a team of circa. 100 risk professionals responsible for Risk Analytics, Financial Modelling, Collections, Financial Crime, Risk Operations, Corporate Risk and Enterprise Risk. Outside of work Lindsay is a member of Credit Strategy’s Credit500 club, Special Advisor for The National Emergencies Trust and Non-Exec Director of Leeds Credit Union.

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Fiona Hoyle
Head of Consumer Finance, FLA, FLA

Fiona Hoyle

Head of Consumer Finance, FLA, FLA

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June 24, 2026 03:25 pm

Pushing back against "Manufactured Vulnerability"

Customers are increasingly using claims of vulnerability as a shield and going as far as using gnerative AI tools to build letters to show as vulnerable. This session equips leaders with the tools to investigate robustly while maintaining regulatory and ethical standards.

Key Takeaways:

  • A robust, ethical framework for investigating sensitive fraud claims.
  • Key indicators that distinguish genuine vulnerability from manufactured claims.
  • Strategies for reducing FOS uphold rates on fraudulent claims dressed as complaints.

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Lindsay Gustafsson
Head of Risk, Novuna, Novuna

Lindsay Gustafsson

Head of Risk, Novuna, Novuna

Lindsay is Head of Risk at Novuna Consumer Finance, part of Mitsubishi HC Capital UK plc. She has extensive risk experience in both consumer credit and retail banking, working for a wide range of organisations including HSBC, National Australia Group and Non-Standard Finance. In her current role with Novuna, Lindsay leads a team of circa. 100 risk professionals responsible for Risk Analytics, Financial Modelling, Collections, Financial Crime, Risk Operations, Corporate Risk and Enterprise Risk. Outside of work Lindsay is a member of Credit Strategy’s Credit500 club, Special Advisor for The National Emergencies Trust and Non-Exec Director of Leeds Credit Union.

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Mark Porter
Head of Collections, CapitalOnTap, CapitalOnTap

Mark Porter

Head of Collections, CapitalOnTap, CapitalOnTap

Mark has over 20 years experience within collections, he currently leads Collections, Customer Services, Recoveries and Asset Disposals at fintech Oodle Finance. He previously worked at MotoNovo Finance (First Rand Bank), TSB Bank, GE Money, Investec etc.

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Jason Wassell
Chief Executive, CCTA, CCTA

Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

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Joanna Finlay
Inclusive Transformation Lead, Sopra Steria, Sopra Steria

Joanna Finlay

Inclusive Transformation Lead, Sopra Steria, Sopra Steria

Joanna Finlay is Inclusive Transformation Lead at Sopra Steria Financial Services. She works with organisations to transform customer experiences for vulnerable and excluded people. This includes outcomes-focussed cultural change, embedding Inclusive design and data-led innovation around digital migration.

Joanna’s passion for financial inclusion developed through 16 years’ experience in retail banking, across strategy, product management and developing purpose-led culture. She advocated access to bank accounts for homeless people as Young Banker of the Year 2017, was formerly a member of the CSJ’s Financial Inclusion policy unit board and the Affordable Credit Access Group, and is a TEDx speaker.

June 24, 2026 03:25 pm

Climate Risk as Credit Risk: Embedding environmental factors into scoring models

Physical and transition climate risks are no longer theoretical, they are quantifiable drivers of default. Learn how forward-thinking institutions are baking these factors directly into their risk models.

Key Takeaways:

  • Practical methodologies for integrating climate data into existing scorecards.
  • How to satisfy regulator demands for climate risk disclosure and management.
  • A clear view of which asset classes are most exposed to transition risk.
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Sue Chapple
Chief Executive, CICM, CICM

Sue Chapple

Chief Executive, CICM, CICM

Sue is Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management and collections community.   With over 30 years’ experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.   The Chartered Institute of Credit Management is advancing the profession by raising awareness, developing and promoting best practice and supporting its members across all roles that sit within the credit management lifecycle. Providing ongoing support, development, qualifications, networking and access to a wide range of resources. CICM was instrumental in developing and supporting the Prompt Payment Code for BEIS and continues to work closely with it.

June 24, 2026 03:25 pm

First-party fraud: The multi-billion pound blind spot

First-party fraud, is exploding and often missed by traditional fraud systems. This session focuses on the hard economics of detecting and preventing it. How to use advanced analytics and link analysis to identify organised friendly fraud rings; the legal and ethical framework for challenging customers; and how to build a business case for investing in first-party fraud detection based on reduced write-offs.

  • Advanced techniques for detecting and evidencing first-party fraud
  • A legal and compliant process for challenging customers and pursuing recovery
  • Calculating the true P&L impact of first-party fraud


June 24, 2026 03:25 pm

Beyond the balance sheet: Using alternative data to de-risk SME lending

This session reveals how to leverage new data sources to unlock safe lending growth. We'll cover the tech stack required, how to build a predictive scorecard, and the impressive results: lower defaults and a larger, high-quality addressable market.

Key Takeaways:

  • A framework for sourcing and integrating non-financial SME data.
  • A blueprint for building a next-generation commercial lending scorecard.
  • Hard data on the risk and return profile of this lending approach.

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Vickesh Mistry
Principal Consultant - Commercial Risk, Equifax, Equifax

Vickesh Mistry

Principal Consultant - Commercial Risk, Equifax, Equifax

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June 24, 2026 03:25 pm

Leading with confidence: Overcoming Imposter Syndrome in financial services

Many leaders across the credit and financial services industry experience imposter syndrome, particularly in high-pressure roles. This session, led by Rula Samara, combines psychological insights with real stories to help you reframe self-doubt, and recognise your value.

  • Practical techniques to overcome imposter thoughts
  • Communication and confidence-building strategies for leadership success
  • How to turn setbacks into opportunities for growth
  • Ways to advocate for your career
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Rula Samara
Head of Customer Experience, Novuna, Novuna

Rula Samara

Head of Customer Experience, Novuna, Novuna

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June 24, 2026 03:25 pm

Seeing isn't believing: Deepfakes, AI, and the new frontier of fraud

Explore how generative AI and deepfake technology are transforming social engineering and identity fraud and what leaders must do to safeguard people, processes, and brand trust.

Key takeaways:

  • Understand real-world use cases of deepfakes in fraud and financial manipulation.
  • Assess how AI identity threats change existing fraud-risk frameworks.
  • Learn practical steps to enhance verification, governance, and crisis response.
  • Explore cross-functional collaboration between fraud, cyber, and communications teams.

June 24, 2026 03:55 pm

Closing Remarks

June 24, 2026 04:00 pm

Networking drinks

Wrap up the day with a relaxed drink and some informal networking.

June 24, 2026 06:30 pm

Credit Awards: Sponsored by C&R Software

Join us as we honour outstanding achievements in credit and financial services. The Credit Awards sponsored by C&R software stands as the industry's most prestigious celebration, recognising innovation, best practice, and the individuals and teams setting new benchmarks for excellence.

Day - 03 Thursday-Jun 25

June 25, 2026 09:15 am

Registration & networking

Fuel up with a coffee and pastry and make the most of your final morning to network before the last day of Credit Week 2026 gets underway.

June 25, 2026 10:00 am

Welcome address

Join us for a short welcome to kick off the final day of Credit Week 2026.
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Luke Broadhurst
Chief Executive, Shard Financial Media, Shard Financial Media

Luke Broadhurst

Chief Executive, Shard Financial Media, Shard Financial Media

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James Atkin
General Counsel - Europe, Equifax, Equifax

James Atkin

General Counsel - Europe, Equifax, Equifax

About James: James Atkin is a distinguished legal leader and a key member of the Equifax Board, currently serving as General Counsel for Europe. Since joining Equifax over 11 years ago, James has been instrumental in shaping the company’s legal landscape, providing strategic oversight for all governance matters and legal advice across the European business. His leadership was notably marked by the successful restructuring of the UK legal function, an initiative that fostered such high levels of collaboration and efficiency that the department was awarded the ‘Team of the Year’ accolade within its first full year. During his tenure as UK Head of Legal and Senior Counsel, James played a pivotal role in modernising the firm’s approach to commercial, privacy, and litigation activities. By bringing these essential services in-house, he ensured a more agile and cost-effective delivery model that directly supported the business’s commercial ambitions. His focus on defining complex, high-value agreements and navigating the evolving demands of data privacy has been foundational to Equifax’s operational integrity and growth. James’s expertise is underpinned by an extensive career in highly regulated sectors, including leadership positions at The Co-operative Group and Lloyds Banking Group. With earlier experience at the Ministry of Defence and several years in private practice, James brings a wealth of knowledge in risk management and regulatory compliance to the Equifax leadership team, ensuring the business remains at the forefront of the financial services industry. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn.

June 25, 2026 10:15 am

Keynote: FCA Update

Alison Walters returns to deliver this year’s FCA update, sharing the latest regulatory insights and priorities for the year ahead.


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Alison Walters
Director of Consumer Finance, FCA, FCA

Alison Walters

Director of Consumer Finance, FCA, FCA

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June 25, 2026 10:55 am

Keynote: Trends and uncertainties in the global economy

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Vince Cable
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Vince Cable

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June 25, 2026 11:35 am

Keynote: Announced Soon

Stay tuned for an exciting keynote panel announcement. We're bringing leading voices in credit and financial services to the stage for a session you won't want to miss.

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Priya Guha
MBE,

Priya Guha

MBE,

Former diplomat Priya Guha MBE works across technology, innovation and geopolitics with roles in venture capital, start ups, government and on the boards of UK-listed businesses.

Previously she was the UK Ecosystem General Manager for RocketSpace, a technology campus for high-growth start ups that helps them scale. Prior to entering the tech sector, Priya was British Consul General in San Francisco, the latest role in an international diplomatic career that had previously taken in postings in New Delhi and Madrid.

Priya focuses on technological change, the implications for business and government and the leadership skills needed to thrive in this changing world. As well as looking at how the most cutting-edge companies in the world operate and influence, she also examines the intersection of technology and geopolitics, from the nature of regulation to who will emerge as the power brokers of tomorrow.

Priya also discusses the global context of digital transformation, looking to her experience of Silicon Valley and India to bring this to life. She also considers the strong leadership traits needed to thrive in the age of artificial intelligence. She stresses that modern innovation comes from creativity and diversity, and understanding this shift in culture is a key ingredient to good leadership.

As well as her role as Venture Partner at the pioneering California-based VC Merian Ventures, Priya is a member of the Investment Governance Board of Future Planet Capital, an impact-led venture capital firm built to back innovative companies from the world's top universities and research ecosystems. She is a Non-Executive Director at Reach plc, the Herald Investment Trust, UK Research & Innovation, deep tech innovation organisation the Digital Catapult and GB Badminton. Priya also Chairs the Durham University Business School International Advisory Board and the Federation of Indian Chambers of Commerce and Industry UK Industry Advisory Board, and is Associate Faculty at the Ashridge Hult Business School. In addition, she is on the Advisory Board of Global Tech Advocates and a Trustee at Tech She Can, a charity whose mission is to make technology careers more inclusive and accessible for all. Priya was awarded an MBE for services to international trade and women in innovation.

June 25, 2026 12:15 pm

Lunch & Networking Break

Join us in the exhibition hall for the final lunch of Credit Week. Enjoy a relaxed meal, connect with peers, and take one last opportunity to visit exhibitors before the event wraps up.

Our
Speakers

Victoria Loosmore

Antony Dear

Chief Product Officer, Connected Data, Connected Data

Antony Dear is Chief Product Officer at Connected Data, leading the company’s technology platform, service delivery, and AI innovation strategy. With over 15 years of experience across TDX Group and Equifax, Antony has held senior roles spanning technology, product management, consulting, and solution design. He is passionate about harnessing data and technology to create innovative solutions that improve customer outcomes and solve complex business challenges.

Panicos Demetriades

Professor of Financial Economics, University of Leicester, University of Leicester

Panicos Demetriades is Professor of Financial Economics at the University of Leicester, a former Governor of the Central Bank of Cyprus and former Member of the Governing Council of the European Central Bank.

After studying economics in the UK, Panicos worked at both the central bank in his native Cyprus, and in various academic posts in Britain. He was appointed Governor of the Central Bank of Cyprus just as the country struggled with the aftermath of the financial crisis. The Cypriot economy had been hit by the global downturn as well as falls in tourism, shipping, property, and its offshore banking sector. The country negotiated a bailout which saw the EU and IMF impose a levy on bank deposits that shook market confidence in the system and threw the viability of the whole economy in to question.

In his book Diary of the Euro Crisis in Cyprus: Lessons for Bank Recovery and Resolution Panicos looks at the political, regulatory and economic lessons from the crisis. He considers the decisions faced by politicians in Cyprus and across Europe, the fragility of the banking sector, and the role of Russian money in buying up the country’s largest bank.

Now one of Europe’s leading and most widely read economic writers Panicos examines a range of financial and economic issues from the detailed workings of national banking systems to a broader outlook for industry and the policy decisions that could affect it. He delivers an insight into the politics and economics of the Eurozone, and the possible outcomes for a post-Brexit UK and EU. With an extensive knowledge of global economic and banking systems, particularly those of Asia and Africa, he looks at the prospects for global growth, investment and regulation. Having had to unravel some of the dealings between Cypriot banks and Russian investors he can also provide revealing insights into everything from how Russian money is destabilising European finances and the euro to alleged political interference in the US and elsewhere.

Priya Guha

MBE,

Former diplomat Priya Guha MBE works across technology, innovation and geopolitics with roles in venture capital, start ups, government and on the boards of UK-listed businesses.

Previously she was the UK Ecosystem General Manager for RocketSpace, a technology campus for high-growth start ups that helps them scale. Prior to entering the tech sector, Priya was British Consul General in San Francisco, the latest role in an international diplomatic career that had previously taken in postings in New Delhi and Madrid.

Priya focuses on technological change, the implications for business and government and the leadership skills needed to thrive in this changing world. As well as looking at how the most cutting-edge companies in the world operate and influence, she also examines the intersection of technology and geopolitics, from the nature of regulation to who will emerge as the power brokers of tomorrow.

Priya also discusses the global context of digital transformation, looking to her experience of Silicon Valley and India to bring this to life. She also considers the strong leadership traits needed to thrive in the age of artificial intelligence. She stresses that modern innovation comes from creativity and diversity, and understanding this shift in culture is a key ingredient to good leadership.

As well as her role as Venture Partner at the pioneering California-based VC Merian Ventures, Priya is a member of the Investment Governance Board of Future Planet Capital, an impact-led venture capital firm built to back innovative companies from the world's top universities and research ecosystems. She is a Non-Executive Director at Reach plc, the Herald Investment Trust, UK Research & Innovation, deep tech innovation organisation the Digital Catapult and GB Badminton. Priya also Chairs the Durham University Business School International Advisory Board and the Federation of Indian Chambers of Commerce and Industry UK Industry Advisory Board, and is Associate Faculty at the Ashridge Hult Business School. In addition, she is on the Advisory Board of Global Tech Advocates and a Trustee at Tech She Can, a charity whose mission is to make technology careers more inclusive and accessible for all. Priya was awarded an MBE for services to international trade and women in innovation.

Lisa Mackay

Head of Credit, Lloyds Banking Group, Lloyds Banking Group

Laurie Schnidman

Chief Product Officer, AI & Ecosystems, Experian, Experian

Laurie Schnidman is Chief Product Officer, AI Ecosystem at Experian UK&I. In this role, Laurie works across the AI partner ecosystem to bring together responsible AI, trusted data, real‑world insight and the right safeguards to help clients make better decisions. 

Previously, Laurie served as Chief Product Officer for Platforms and Software at Experian. She joined the company in 2021 from Salesforce, where she was Regional Vice President of Marketing Cloud Services for the EMEA region. 

Earlier in her career, Laurie held senior leadership roles at AppNexus, a venture‑backed ad tech scale‑up in New York, working across strategy and operating functions. She has also worked in consulting, private equity and international development. 

Laurie holds a BA from Harvard University and an MSc from the University of Oxford. 

Sam Whittaker

Commercial Operations Director, Evolution Funding, Evolution Funding

Sam Whittaker is the Commercial Operations Director at Evolution Funding, the UK’s leading automotive finance fintech. With over a decade at the company, he has supported the companies evolution from a finance brokerage into a scalable, technology-driven platform – leading on change initiatives across credit data, compliance, automation, operations and product innovation.

Catherine Routh

General Manager, CIGB, CIGB

Ben Ussher-Stanley

Principal Commercial & Mortgage Lending Strategist, nCino, nCino

Tony Mott

UK Software Director, Jonas Recovery & Collections inc. dba C&R Software, Jonas Recovery & Collections inc. dba C&R Software

Tony Mott leads Sales for UK & Ireland at C&R Software, supporting organisations across financial services, government, debt collection agencies, telecoms, and utilities to modernise their collections and recoveries strategies. With nearly 20 years’ experience at organisations including Equifax, Experian, and Creditsafe, he brings deep expertise in credit, risk, and customer engagement, with a strong track record of driving growth and building strategic partnerships.

Kirk Fletcher

Founder & CEO, Connected Data, Connected Data

Kirk Fletcher is the Founder and CEO of Connected Data, leading the company's strategy, growth, and innovation agenda. With over 20 years of leadership experience in data and analytics, including senior leadership and Managing Director roles at Experian and serving as UK Managing Director at TDX Group, Kirk has helped organisations harness data to improve customer engagement, optimise performance, and unlock greater value from their portfolios.

Anthony Sumner

CCO, Connected Data, Connected Data

Anthony Sumner leads Connected Data’s go-to-market and commercial strategy. Prior to joining the business, he spent 26 years at Experian, holding UK Managing Director and senior leadership roles across Analytics, Consulting and Background Checking. Anthony has extensive experience helping organisations use data to improve customer outcomes, operational performance and portfolio value across a range of sectors, with particular expertise in Banking, Financial Services and Utilities.

Dan Weaver

Product Strategy Lead, Creditsafe, Product Strategy Lead

Dan Weaver is a product and data strategy leader with over 20 years’ experience across consumer credit, affordability, open banking and CRA product development. He is working alongside Creditsafe on its new consumer CRA proposition.


Dan previously spent a decade in senior product leadership roles at a major UK credit reference agency, leading initiatives across credit risk scoring, affordability, open banking and data transformation. He focuses on how better data and product design can support improved lending decisions, fairer access to credit and stronger consumer outcomes.

Rachel Rowlands

Strategic Account Director, Creditsafe, Creditsafe

With more than 14 years’ experience in the credit industry, Rachel has spent the past 12 years partnering with enterprise and high-growth organisations to help them strengthen decision-making, manage risk, and unlock commercial growth.

Throughout her career, she has advised businesses of all sizes on solutions spanning prospect data, bespoke API integrations, and risk and compliance strategies.

Rachel has worked with some of the UK’s leading brands, including Amazon and PayPal and as well as some of the World’s biggest banks.

Nick Flint

Head of 1st Line Risk, Cambridge & Counties Bank, Cambridge & Counties Bank

Nick Flint is Head of Risk (First Line of Defence) at Cambridge & Counties Bank, where he leads the bank’s 1st Line Risk function covering operational risk and resilience, outsourcing and third‑party management, financial crime oversight, and operational excellence activities including quality assurance, complaints, and consumer duty oversight. He chairs the bank’s Operational and Conduct Risk Committee and sits on a number of wider governance forums.


Nick has nearly 30 years’ experience across risk, compliance, operations, underwriting, transformation, and recoveries. Before joining Cambridge & Counties Bank, he held senior roles at Nottingham Building Society, Welcome Finance and Citi, and began his career at NatWest.

Joanna Finlay

Inclusive Transformation Lead, Sopra Steria, Sopra Steria

Joanna Finlay is Inclusive Transformation Lead at Sopra Steria Financial Services. She works with organisations to transform customer experiences for vulnerable and excluded people. This includes outcomes-focussed cultural change, embedding Inclusive design and data-led innovation around digital migration.

Joanna’s passion for financial inclusion developed through 16 years’ experience in retail banking, across strategy, product management and developing purpose-led culture. She advocated access to bank accounts for homeless people as Young Banker of the Year 2017, was formerly a member of the CSJ’s Financial Inclusion policy unit board and the Affordable Credit Access Group, and is a TEDx speaker.

Chris Wilson

SVP Portfolio Marketing, Experian Software Solutions, Experian Software Solutions

Stephen Holmes

Senior Corporate Risk Manager, Novuna, Novuna

Luke Broadhurst

Chief Executive, Shard Financial Media, Shard Financial Media

Vince Cable

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Phil Beale

Deputy Chief Risk Officer, Aldermore Bank , Aldermore Bank

Phil Beale is the Deputy Chief Risk Officer and joined Aldermore in October 2022. Phil has been in the industry for 25 years and, prior to Aldermore, held several senior risk roles in Barclays, including CRO for the Secured Lending division.

Matthew Stevens

CRO, Barclays UK, Barclays UK

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James Dipple-Johnstone

Deputy Chief Ombudsman, FOS, FOS

James is responsible for casework policy and leading our Ombudsman and Investigations teams in the delivery of high-quality investigations. James joined FOS as Deputy Chief Ombudsman in October 2022 from the Information Commissioners Office, where he was Deputy Commissioner and Chief Regulatory Officer, leading their regulatory service. James is presently Interim Chief Ombudsman.  James has worked in a number of investigatory and oversight agencies. He has served as Operations Director for the Parliamentary and Health Service Ombudsman, Commissioner for North West England Police Forces and Director of Investigation and Supervision for the  Solicitor’s Regulation Authority (England and Wales). James also held the role of Independent Assessor for Ombudsman Services.

Deirdre Hannigan

NED, Member of Risk Committee, HSBC, HSBC

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Alison Walters

Director of Consumer Finance, FCA, FCA

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Rachel Andrews

Corporate Security and Fraud Director, Voda Three, Voda Three

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Penelope Clarke

Director of Fraud, Credit Risk, Collections and Operational Compliance, VMO2, VMO2

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Fiona Hoyle

Head of Consumer Finance, FLA, FLA

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Adam Daniels

NED, NED

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Shanika Amarasekara

Chief Executive, FLA, FLA

Shanika Amarasekara MBE is Chief Executive of the Finance & Leasing Association (FLA), the leading trade body for the UK’s consumer finance, asset finance and motor finance sectors. She has led the organisation since August 2025.

Shanika has built a career spanning financial services, public policy and impact investing, and is recognised for her leadership at the intersection of finance, policy and economic development. She brings a strong focus on social mobility, financial inclusion and sustainable growth, and is committed to strengthening the role of finance in supporting access, opportunity and positive real-economy outcomes.

Prior to joining the FLA, Shanika was Chief Impact Officer at the British Business Bank, where she led policy, strategy, economics, sustainability and public affairs to enhance the Bank’s impact on smaller businesses and the wider economy. She previously served as General Counsel, playing a pivotal role in the design and delivery of major national finance schemes during the Covid-19 pandemic.

Her earlier career includes senior legal and advisory roles at the International Islamic Liquidity Management Corporation, Royal Bank of Scotland and Allen & Overy, with expertise spanning cross-border finance, fintech regulation and green finance.

As CEO of the FLA, Shanika is focused on modernising the organisation and strengthening its voice on the key issues shaping the future of finance and economic participation. Her work centres on how finance, technology and policy can work together to build trusted financial systems that support consumers, businesses and sustainable growth across the UK.

Shanika is also a member of the London Legacy Development Corporation Board, contributing to the ongoing regeneration of the Queen Elizabeth Olympic Park. She was awarded an MBE for services to business and the economy.

Carolyn Delehanty

Vulnerability and Inclusive Design Consultant, Delehanty Consulting, Delehanty Consulting

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Isobel Crosse

Head of Financial Care, Santander UK, Santander UK

Izzie leads Santander’s Financial Care function, winners of the 2025 C&V Contact Centre Team of the Year, transforming customer and contact centre operations to deliver compassionate support for those in financial difficulty. She champions vulnerability and inclusion across the bank, driving change through her leadership on domestic, economic, and financial abuse within the Women in Banking network.   Outside Santander, Isobel is a Regional Ambassador for the Women’s Leadership Group and Chair of Trustees at Sirona Homes, a charity providing safe housing for women and children escaping abuse

Simon Martin

Director of Credit Risk, Yorkshire Building Society, Yorkshire Building Society

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John Wightman

Head of Market Analysis, Policy and Strategy (Consumer Finance), FCA, FCA

John Wightman is Head of Market Analysis and Policy at the Financial Conduct Authority.  His department has delivered a number of key policy initiatives across the Consumer Finance sector, including final rules for Deferred Payment Credit (also known as Buy Now Pay Later – PS 26/1), Strengthening Protections for Borrowers in Financial Difficulty (PS 24/2), and Product Sales Data Reporting (PS 24/3).  His team recently published consultations on the Credit Information Market Study (CP 26/7) and the Financial Promotions Rules (CP 26/15).  Before joining the Financial Conduct Authority in February 2023, John spent ten years at the Financial Ombudsman Service, where he was Head of Practice for Consumer Credit.

Costas Pittas

Head of Consumer Finance Supervision, FCA, FCA

Costas leads a Supervision Department in the FCA’s Consumer Finance Directorate. He joined the FCA in 2014, since then leading teams supervising a range of consumer finance portfolios and mortgage lenders. His area is responsible for supervising retail finance, motor finance, debt collection, purchase and administration, debt advice, and credit reference agencies.  An Australian-qualified lawyer, Costas has worked in regulation for around 24 years, serving in a range of investigative and regulatory roles. Costas has previously worked at the Australian Securities and Investments Commission, the Financial Services Authority, KPMG and Ofcom.

Thomas Francis

Mortgage Policy Manager, FCA, FCA

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Vickesh Mistry

Principal Consultant - Commercial Risk, Equifax, Equifax

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Tamsin Powell

Chief Risk Officer, Creditspring, Creditspring

Over 20 years’ experience in financial services working for consumer finance lenders, including 10 years with a non-prime motor finance company, and for large banks in debt collection and structured finance. Experienced in credit operations, credit risk, collections, and structured finance.

Sue Chapple

Chief Executive, CICM, CICM

Sue is Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management and collections community.   With over 30 years’ experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.   The Chartered Institute of Credit Management is advancing the profession by raising awareness, developing and promoting best practice and supporting its members across all roles that sit within the credit management lifecycle. Providing ongoing support, development, qualifications, networking and access to a wide range of resources. CICM was instrumental in developing and supporting the Prompt Payment Code for BEIS and continues to work closely with it.

Stuart Holland

Director of UK Public Sector, Equifax, Equifax

About Stuart, Stuart leads Equifax’s Public Sector Sales team in the UK and Ireland. He has worked for Equifax Europe for seven years, as Chief of Staff to the CEO and leading on government relations. He was a Non Executive Director of Indesser, Equifax’s joint venture with the Cabinet Office, and of a mental health charity. Stuart has also worked in the insurance, public and charity sectors. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

Stephen Adams

Principal Fraud and ID Risk Consultant, Equifax, Equifax

Having spent over 21 years working in Financial Services, with over 15 years in the Counter-Fraud space working cross Insurance, Finance, Utilities, Telco's and Utilities, Stephen is excited to now lead the Counter-Fraud Consultancy function at Equifax.   Stephen's role plays a key role at Equifax, supporting clients across multiple industries to explore new initiatives to reduce fraud, whilst reducing customer friction for genuine customers, enabling clients to increase conversion safely with lower risk. Stephen's role sees him working with the wider Financial Services Industries, and other organisations developing fraud solutions to achieve their goals

Simon Bayley

Chief Executive Officer, Billing Finance, Billing Finance

Simon recently joined Billing Finance as CEO in June this year. With nearly 30 years’ experience in financial services, including 17 years at GE Capital, Simon has worked in consumer finance, mortgages and motor finance including roles in America and Hong Kong, giving him a unique perspective of different markets and asset classes.

Shiona Crichton

Chief Executive Officer & Director, Moneyline, Moneyline

A qualified accountant with over 25 years’ experience working in financial services and been CEO of Moneyline, a not-for-profit lender, since May 2022. She has had a broad range of roles in finance and projects in large banks and just before joining Moneyline Shiona took a year out to work as a volunteer consultant in Cambodia’s Siem Reap area, working with a range of small local NGOs to large international organisations. In 2024 Shiona was awarded Women in Credit: Business Leader of the Year (Credit) and is a member of the WISE 100 2025. In her spare time Shiona loves scuba diving in hot places!

Sean Kemple

Chief Executive of Motor UK & Retail Finance Ireland, Close Brothers Motor Finance, Close Brothers Motor Finance

Seán Kemple is CEO of Motor UK and Retail Finance Ireland. He has been a member of the Close Brothers team for six years.    Before taking on his role as CEO of Motor UK and Retail Finance Ireland, Seán was Managing Director of the Close Brothers Motor Finance and Premium Finance businesses. In his time with Close Brothers, Seán has also headed up the Sales Division in Motor Finance, where he led the 100-strong Sales team to oversee 6,000 Partner relationships with Dealers and Motor Finance Brokers in the UK & Ireland.    Prior to joining Close Brothers, Seán held a number of positions with Auto Trader, where he spent 12 years working across a number of roles in Ireland, South Africa and the UK. Prior to joining Auto Trader Seán owned a Telecoms business based in Dublin.    Seán is passionate about people and their development.  He is also passionate about creating lasting partnerships, helping clients to grow their businesses safely and profitably.    Seán is originally from Dublin, and he is happiest when spending time with family, mountain biking or watching the Dublin GAA team.

Paul Ridge

Director – Financial Services Solutions, SAS, SAS

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Sam Osborn

Group Head of Risk & Compliance, Evolution Funding, Evolution Funding

Sam Osborn has over 25 years of experience in the motor finance industry. She joined Evolution in 2013 and after a year in Underwriting, moved into the compliance role. As Head of Risk and Compliance, Sam is responsible for Evolution's governance framework, including incidents, risk management, partner oversight, audits, product governance, financial promotions, and policy governance. Most recently, Sam's oversight on Evolution's response to the FCA changes banning discretionary commission models led to the successful launch of their innovative Credit Score-Based Pricing.

Ryan Peacey

Chief Commercial Officer, Equifax, Equifax

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Rula Samara

Head of Customer Experience, Novuna, Novuna

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Ross Chambers

Chief Commercial Officer, Finclusion, Finclusion

Ross Chambers is Chief Commercial Officer at Finclusion, responsible for leading commercial strategy, national dealer distribution, brand positioning and scalable growth. With over 20 years in financial services and automotive finance, he has built a reputation for delivering performance in regulated, competitive markets.

At Finclusion, Ross is building a dealer-first lending proposition designed to broaden access to finance while maintaining disciplined commercial governance. His remit covers introducer partnerships, marketing, distribution strategy, performance management and long-term growth planning as the business scales nationally.

Previously, Ross was Director of New Business, Brand and Marketing at Billing Finance, where he accelerated commercial growth and strengthened market presence. He also held senior leadership roles at Close Brothers Motor Finance, including Divisional Manager for Motorcycles, and spent over a decade at Santander in retail banking leadership positions.

Alongside his executive career, Ross is an executive coach to neurodivergent professionals and senior leaders balancing high performance with complex family demands. He is Co-Founder of Neuro NEDs, a consultancy focused on strengthening neuro-inclusion in the workplace through structured diagnostics, leadership advisory and cultural capability building.

He serves as a Trustee at Mid Norfolk Mencap and is a member of Credit Strategy’s Women and Diversity Steering Committee, contributing to industry-wide progress on inclusion and representation.

Drawing on his own experience of ADHD and parenting neurodiverse children, Ross advocates for practical inclusion that improves decision quality, performance and long-term organisational resilience. He is known for combining strategic clarity with commercial discipline, energy and a people-first leadership style.

Rob Cox

Chief Product & Customer Officer, LendingMetrics, LendingMetrics

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Rob Pasco

General Manager - Credit, Curve, Curve

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Rachael Jones

Director of Automotive Finance, Auto Trader, Auto Trader

Rachael Jones is the Director of Automotive Finance at Autotrader, the UK’s largest online automotive marketplace. She has worked in the automotive industry for 15 years in various roles at Nissan GB across product management, sales, finance offers & advertising.  On joining Autotrader, she built relationships with OEMs, and then played a pivotal role in their transition to adding brand new cars to the platform. In her current role as Director of Automotive Finance, she drives the Auto Finance product strategy and also heads up strategic partnerships with finance brokers, lenders and leasing companies. Today, Auto Trader has over 40 lender integrations, and over 6,000 retailers advertising 300,000 vehicles with finance on the platform.

Peter Dockar

Chief Commercial Officer, Gen H, Gen H

Pete leads the company’s commercial strategy, partnerships, and proposition development. Before joining Gen H in 2022, Pete held senior leadership roles at Virgin Money, CYBG PLC, and HSBC, where he managed multi-billion-pound lending portfolios, spearheaded strategic initiatives, and shaped market-leading mortgage and credit products. Pete is a Chartered Institute of Credit Management member and FCA-approved Senior Manager (SMF3).

Nick Smith

Chief Retail Banking Officer, Alpha Bank, Alpha Bank

Nick has over 20 years’ experience in Financial Services, with the majority spent in lending. Having started his career in Lloyds Banking Group in 2004, he moved to Visa, and then TSB, where over 8 years he held roles leading the Unsecured Loans, Credit Cards, and Mortgage product businesses. Nick's first Exco role came upon moving to Revolut in 2022 as their UK Chief Lending and Product officer, before recently moving to become Chief Retail Banking Officer for Alpha Bank London

Naga Tumuluri

Chief Risk Officer, Executive Director, Blue Motor Finance, Blue Motor Finance

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Michael Hoare

Chief Risk Officer, Fluro, Fluro

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Mark Oppermann

Director, Conversational AL, Aryza, Aryza

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Mark Porter

Head of Collections, CapitalOnTap, CapitalOnTap

Mark has over 20 years experience within collections, he currently leads Collections, Customer Services, Recoveries and Asset Disposals at fintech Oodle Finance. He previously worked at MotoNovo Finance (First Rand Bank), TSB Bank, GE Money, Investec etc.

Lindsey Lindsay

Chief Marketing Officer, Snap Finance UK, Snap Finance UK

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Lindsay Gustafsson

Head of Risk, Novuna, Novuna

Lindsay is Head of Risk at Novuna Consumer Finance, part of Mitsubishi HC Capital UK plc. She has extensive risk experience in both consumer credit and retail banking, working for a wide range of organisations including HSBC, National Australia Group and Non-Standard Finance. In her current role with Novuna, Lindsay leads a team of circa. 100 risk professionals responsible for Risk Analytics, Financial Modelling, Collections, Financial Crime, Risk Operations, Corporate Risk and Enterprise Risk. Outside of work Lindsay is a member of Credit Strategy’s Credit500 club, Special Advisor for The National Emergencies Trust and Non-Exec Director of Leeds Credit Union.

Lee Chambers

Chief Executive, Male Allies UK, Male Allies UK

Lee Chambers is the Founder and CEO of Male Allies UK. After a diverse career, from corporate finance to building and exiting a tech company, he is now focused on supporting organisations to engage men in inclusion and promote effective allyship. He has been featured on the Startups 100 Index, has received a Great British Entrepreneur Award, and sits on the board of CMI Women, Regenerage UK and the Manchester Metropolitan University Business School. In 2024, he received the Freedom of the City of London for services to equality in business.  He is a Kavli Fellow of the National Academy of Sciences in the USA, the first Black British scientist to be awarded in its 33-year history, received for his work on health inequalities. He is the 2023 UN Women Changemaker of the Year, and is an ambassador for the UK Government’s Lilac Review for Disabled Entrepreneurship. He speaks globally on allyship and intersectionality, having taken the stage at One Young World, ChangeNOW and the Bloomberg Global Equality Summit, and is the author of the bestselling book, Momentum: 13 Ways To Unlock Your Potential.

Lawrence Byers

Senior Product Manager, Acquired.com, Acquired.com

Lawrence Byers is a Senior Product Manager at Acquired.com, where he leads the development of account-to-account payment solutions, including Direct Debit and Variable Recurring Payments (VRPs). His recent work focuses on applying VRPs within lending and debt collection, exploring how they can address some of the limitations of traditional payment methods. He works closely with financial services businesses to design more flexible, real-time collection strategies that better support both repayment performance and good customer outcomes.

Kristina Burwood-Ansell

Director of Consumer Products, Equifax, Equifax

Kristina is a seasoned product leader with over 15 years of experience driving innovation within the credit and data sectors. Currently serving as the Director of Consumer Product at Equifax UK, Kristina oversees strategic product initiatives, leveraging her deep expertise in consumer information and B2B lending. Prior to joining Equifax in 2025, Kristina spent nearly 15 years at Experian, where she held a series of increasingly senior leadership roles. Her tenure there was defined by her ability to navigate complex regulatory and technical landscapes, notably serving as Product Director for Verifications & Affordability and Product Director for Collections and Tracing.

Kelly Gosnay

Product Director, ID & Fraud, Equifax, Equifax

About Kelly As the Fraud and Identity Account Director, Kelly brings a wealth of experience in navigating the evolving landscape of fraud and financial crime. With a career marked by significant contributions to companies like Utility Warehouse and O2 (Telefónica UK) , Kelly has excelled in roles ranging from Senior Product Manager to Head of Digital Identity.   About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

Katie Orme

Head of Service Social Worker, Octopus Energy, Octopus Energy

Katie qualified as a Social worker in 2013 and remains in this front line practice today for the emergency out of hours team for a local authority whilst also working for Octopus Energy as Head of service for social work since May 2023. Katie is a dual practice social worker with systemic training working in both the adult and children's sector which provides a good knowledge base and understanding of how best to support customers as individuals; no matter what their needs are, in a holistic approach at Octopus Energy.

Karl-Magnus Wadsack

Strategic Growth Director, Equifax, Equifax

About Karl-Magnus Karl-Magnus has over 25 years’ experience in the industry, providing client solutions and product development for a wide range of financial services clients. Karl-Magnus plays a lead role in implementing partnership strategy, working alongside specialist fintechs to ensure that Equifax can offer innovative and fast-paced solutions for our clients. Currently Karl-Magnus is responsible for driving client success strategy and providing a focus on maximising the benefits that our new and existing Open Banking solutions can deliver to strategic clients and their customers alike. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

Karl Werner

Chief Executive Officer, Advantage Finance, Advantage Finance

Karl Werner has worked in asset finance for the last 25 years, primarily in Motor Finance where he started his career in Sales, Marketing, Operations and Finance roles progressing to MD and CEO  positions within two of the market leaders in used vehicle financing. Karl has a passion for meaningful and relevant innovation with an absolute focus upon delivering measurable benefits for customers and shareholders. Having been fortunate to be both a nominee and winner of several awards, Karl is honoured to be a judge this year.

Julie Twynholm

Group Chief Risk Officer, Together Money, Together Money

Julie is the Chief Risk Officer at Together Financial Services, the UK’s largest non-bank secured lender. She has over 20 years’ experience in financial services risk management, and has spent the majority of her career as a Big 4 consultant in the United Kingdom, Bermuda and Hong Kong.

Julian Nutley

Managing Director (HIL), Tandem Bank, Tandem Bank

Julian has over 35 years’ experience in specialist lending. He was a Director at GE Money in the early 2000s before founding his own home improvement lending business, m2i, in 2007, which he successfully exited in 2012.   He was part of the founding team at Shawbrook Bank and later helped establish Allium Money in 2018.   Julian is Managing Director of Home Improvement Loans at Tandem Bank and serves as a Board Member of the Finance & Leasing Association (FLA), where he contributes to industry discussions on responsible lending, regulation and the development of sustainable finance.

John Dignam

Head of Financial & Credit Risk, Admiral Money, Admiral Money

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Jason Wassell

Chief Executive, CCTA, CCTA

Jason has over twenty years’ experience in strategy development, risk, and communications. He was one of the UK’s first Chartered PR practitioners and has experience in creating strategies in some of the most challenging environments for both the private and public sectors.  He has increasingly focussed on risk and strategy in financial services over recent years. He is currently CEO of a trade association for companies providing alternative lending. Helping firms adapt to the changing regulation of consumer credit, engaging directly with the FCA on issues of policy and supervision. Jason's commercial experience includes work within financial services, energy, infrastructure development, and housing. Work during the banking crisis with one of the largest UK banks, and then a challenger bank, led to his involvement in the consumer credit sector, including supporting firms seeking FCA authorisation.

James Streeter

Head of ESG, Tandem Bank, Tandem Bank

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James O'Donnell

Director of Financial Services Research & Consulting, TransUnion

James O’Donnell leads Research & Consulting for TransUnion, advising lenders on the strategic, commercial and operational shifts reshaping credit, risk and customer strategy. He brings nearly two decades of experience across the UK, Australia, Canada and Latin America, spanning leadership in credit and fraud analytics, consulting and financial services strategy. Prior to TransUnion, James held leadership roles at Equifax and earlier positions with GE Finance and PwC. His recent work has focused on prevailing industry challenges across consumer duty outcomes, affordability data innovation, BNPL integration, cost-of-living impact and the practical application of Agentic AI across credit and fraud workflows.

James Hill

Chief Executive, Flexys, Flexys

James is an experienced fintech leader. He is passionate about real-time technology and its ability to transform outcomes. As CEO of Flexys, James focuses on improving results for collections operations and their customers. Flexys leads the way in collections technology, enabling organisations to collect more, efficiently. This reduces friction for people in arrears, helping them to a faster resolution.

James Hilton

Director of Strategic Growth, Equifax, Equifax

About James: James Hilton is a high-impact commercial leader with over 20 years of experience driving business transformation across the private and public sectors. Currently the Director of Strategic Growth for Debt Services at Equifax, James spearheads the global expansion and re-engineering of the debt services portfolio by leveraging AI and data-driven insights. His background is marked by significant leadership tenures, including serving as Chief Commercial Officer at TDX Group and holding executive roles at Indesser. With a deep expertise in counter-fraud, revenue maximisation, and SaaS, James has a proven track record of delivering innovative solutions for Central Government, Finance, and Health sectors. He is an expert in full P&L management and proposition development, consistently focused on using digital innovation to enhance client partnerships and set new industry standards in recoveries. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

James Atkin

General Counsel - Europe, Equifax, Equifax

About James: James Atkin is a distinguished legal leader and a key member of the Equifax Board, currently serving as General Counsel for Europe. Since joining Equifax over 11 years ago, James has been instrumental in shaping the company’s legal landscape, providing strategic oversight for all governance matters and legal advice across the European business. His leadership was notably marked by the successful restructuring of the UK legal function, an initiative that fostered such high levels of collaboration and efficiency that the department was awarded the ‘Team of the Year’ accolade within its first full year. During his tenure as UK Head of Legal and Senior Counsel, James played a pivotal role in modernising the firm’s approach to commercial, privacy, and litigation activities. By bringing these essential services in-house, he ensured a more agile and cost-effective delivery model that directly supported the business’s commercial ambitions. His focus on defining complex, high-value agreements and navigating the evolving demands of data privacy has been foundational to Equifax’s operational integrity and growth. James’s expertise is underpinned by an extensive career in highly regulated sectors, including leadership positions at The Co-operative Group and Lloyds Banking Group. With earlier experience at the Ministry of Defence and several years in private practice, James brings a wealth of knowledge in risk management and regulatory compliance to the Equifax leadership team, ensuring the business remains at the forefront of the financial services industry. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn.

James Pursaill

Chief Executive Officer & Co-Founder, Plend, Plend

James Pursaill is the CEO and co-founder of Plend, an ethical consumer lender transforming credit access by offering fair and inclusive alternatives to traditional scoring systems. Founded in 2020, Plend has earned recognition for its social impact, including Fintech Startup of the Year 2024 and Open Banking For Good 2024. With a background in social impact technology, James’s career spans government think tanks, where he developed innovative solutions to societal challenges, and edtech, building tools for students and educators. Named Startup Entrepreneur of the Year 2024, James is dedicated to advancing financial inclusion through Plend.

Jacob Rukin

Chief Credit Officer, Everyday Loans, Everyday Loans

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Helen Boardman

Executive Director, Utilita Giving, Utilita Giving

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Helen Fairfax-Wall

Chief Policy and Communications Officer, Stop Scams UK, Stop Scams UK

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Hardev Tumber

Associate Director, Credit Product, Revolut, Revolut

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George Badejo-Adegbenga

Chief Executive Officer & Founder, Money in Minutes, Money in Minutes

George is a British Nigerian Lawyer and a well-rounded entrepreneur within the Fintech space. He is a confident communicator with proven leadership skills across a range of financial services - such as GE Money Bank, Eversheds LLP, Ventura (now Capita), HML (now Computershare Technology Services) and Loans 2 Go Limited.  George has extensive exposure to commercial/contract law, regulatory law, consumer finance, mortgages, credit cards, payment services technology, FCA, and a powerful network of industry peers.   George qualified as a Barrister of England and Wales in 2010 and in 2013 he also qualified to practice as a Solicitor of England and Wales. In 2020 he attained a Master of Business Administration degree (MBA) from Saïd Business School at the prestigious University of Oxford.   He is a high academic achiever with the capacity to learn fast, grasp complex issues and adapt as needed, underpinned by experience working within varied challenging roles.   His track record of career progression is founded on the ability to build relationship with people, taking responsibility, identifying solutions, and then delivering results. George is the co-founder and Chairperson of Ethica Resolve Limited and the founder of MIM Finance Company Limited (a Central Bank of Nigeria licenced finance firm that is working towards helping solve the problem of access to finance in Africa). George is happily married with four beautiful daughters.

David Bernard

Group Manager UK&I, Equifax, Equifax

About David: David joined Equifax in 2025 and leads the UK and Ireland businesses. He has over 25 years of global leadership experience across B2B technology, data, fintech, edtech, healthtech and digital industries. He is committed to driving improved customer experience through innovation and AI enablement. David is passionate about the power of AI and technology to improve services for clients and customers. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

David Landen

Chief Executive Officer, Gardenning Leave

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Cyrille Salle de Chou

Chief Risk Officer,

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Craig Tebbutt

Chief Strategy and Innovation Officer, Equifax, Equifax

Craig joined Equifax in 2011, with over 16 years experience within the Credit Reference market, Craig has a strong commercial background, extensive market knowledge and customer focus. He is responsible for leading Strategy, Product and Marketing.

Colin Whitmore

AI, Innovation, Strategy, Design, Financial Crime Compliance, Changed Job - Actively looking currently

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Chris Jackson

Head of Collections & Recoveries, Aldermore Bank , Aldermore Bank

Over 15 years Financial Services experience with 14 of those within Collections industry, managing largescale teams covering all stages of the Collections & Recoveries Lifecycle across multiple products.

Chris Pearson

Head of Intermediary Mortgages, HSBC, HSBC

Chris joined HSBC in 2014 and set up the HSBC Intermediary Mortgages distribution business, taking it from a standing start to a Top 6 UK mortgage lender today.  His experience expands across RBS/ NatWest, BM Solutions and Halifax, leading distribution businesses in mortgages, financial planning, wealth and business banking.

Beth Kelly

Compliance Director, Oakbrook Finance, Oakbrook Finance

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Anthony Sheehan

Chief Finance & Credit Officer, Snap Finance UK, Snap Finance UK

Anthony joined Snap Finance UK as the Chief Finance & Credit Officer in 2022 and has over 20 years of experience across finance, credit risk, and analytics.   Anthony’s Credit Risk Team were awarded Credit Risk Team of the Year at the 2025 Credit Awards.

Andy Veares

Managing Director, Metro Bank, Metro Bank

Andy is responsible for Metro Bank’s Business and Commercial teams. He is passionate about helping customers achieve their business ambitions through the personal and expert relationship-based service Metro Bank provides.     Andy joined Metro Bank in June 2012 with a strong background in business and commercial banking. He has since held a number of senior commercial banking roles at Metro Bank, most recently as Director of our Corporate business. Prior to joining Metro Bank, Andy held a number of senior banking roles at HSBC.     When not at work Andy enjoys spending time with his grandchildren and sitting down with a good autobiography when he gets the chance.

Andrea Cox

Affordability Director, Equifax, Equifax

About Andrea Andrea Cox is an industry expert specialising in affordability and financial vulnerability, with over 20 years of experience crafting data-driven solutions across diverse sectors. Her expertise includes conducting detailed income and expenditure assessments and identifying financial vulnerabilities early on. Throughout her career, Andrea has made a significant impact in various industries including banking, finance, retail, telecom, utilities and debt management. Her comprehensive understanding of the affordability challenges in these sectors allows her to develop tailored strategies that effectively address financial distress. As a thought leader, Andrea frequently shares her insights on affordability at industry conferences and workshops, where she is known for her forward-thinking approach and practical solutions. Her dedication to addressing financial vulnerability has not only influenced policy and practice but also helped countless organisations navigate their affordability challenges successfully. About Equifax At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk and follow the company’s news on LinkedIn

Adrienne Lamond

Chief Compliance Officer, Clearpay UK, Clearpay UK

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Adam Moore

Head of Compliance, Credit Spring, Credit Spring

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Adam Tarpey

Head of SME Lending, Starling Bank, Starling Bank

Adam Tarpey is the Head of SME at Starling Bank, where he focuses on solving the daily cashflow challenges that small businesses face. Having worked at Metro Bank, RateSetter, and Neyber, he has a track record of building SME and retail products across both fintechs and traditional banks. This experience has taught him how to launch innovative products at pace while navigating the ever-changing complexities of a regulated environment. Adam is looking forward to Credit Week and discussing the intersection between credit risk and product development, ensuring products utilise the latest decisioning techniques and data sources for the benefit of customers.

Abby Vickers

Chief Executive, Klarna Financial Services UK, Klarna Financial Services UK

Passionate for enabling responsible, sustainable and fair retail credit for consumers. Abby is Head of Klarna Financial Services UK, where she drives the strategic growth of Klarna’s credit and payments offerings across the UK. She has spearheaded Klarna’s regulatory authorisations to provide regulated credit and payment services. Furthermore, has advocated strongly for BNPL regulation driving up standards to protect consumers. She has extensive experience within retail banking, credit risk and analytics through a range of organisations including Lloyds Banking Group, Close Brothers and Experian.

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